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Tel Star Motor Inn – reviews, photos

813 - 2nd Street West, Brooks, Alberta, Canada
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Ranked #7 of 9 hotels in Brooks
3.5 of 5 stars 5 Reviews
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5 reviews from our community

    Trip type
Traveller rating
    1
    1
    0
    1
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Date Rating
calgary
1 review
1 helpful vote 1 helpful vote
“Multiple rooms had bed bugs, management was rude and denied everything.”
1 of 5 stars Reviewed 26 August 2009
1
person found this review helpful

Me and fellow co-workers stayed at the Tel-Star for work, upon waking up the next morning one worker found 3 bed bugs in his bed. Once we returned home for the weekend he called and advised us all of his finding after researching the bugs. The next week we called the Health Authority on them and let them conduct a visit/inspection. They found the bed bugs, for fear of other rooms being infected we all went through our belongings and checked our beds at home. Another co-worker had brought his own pillow (we all had SEPARATE rooms as part of our union contract requirements), and after checking his bed at home found he had brought 5 back home with him. We went to the motel the next week to complain, the manager refused to let us lodge a complaint or speak to the owner, we were called liars and were told the owner would call us, they never did.... The manager also had the audacity to try and give us grief for calling the health board first without calling him. We asked what was being done and he said he was in the process of dealing with it, yet we could clearly see people going into the rooms. This motel is absolutely disgusting and I would not recommend it to anyone. They are dishonest and obviously filthy, good luck if you dare stay with them.

  • Stayed August 2009, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask digitz about Tel Star Motor Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allan Damonze, Manager at Tel Star Motor Inn, responded to this review
19 December 2010
Upon reading your review of our Motor Inn, I would like to clarify that when the health inspector that was called by you, came and did an inspection of the rooms and they were cleared of any type of infestation. And because of this report we took all actions necessary into maintaining the good standards of our rooms. Which entails shutting each room down for a month and getting an exterminator in. All of which cost this Motel a great deal of money. And after that month closed, the rooms were cleared of bed bugs. If I can recall the situation, I am lead to believe that this harsh review was due in part with the fact that we had to request them to leave our establishment because of the verbal abuse and uttering threats to myself and my staff. They were warned repeatedly that they were causing a noise disturbance, as other guests were complaining and checking out because of you. Your accusations are out of content and untrue. We have many long term guests that enjoy their stay in our Motel.
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sask
1 review
“WORST experience EVER”
1 of 5 stars Reviewed 7 November 2008

They went into our belongings. ILLEGAL!!!! Then once we resolved this....the next time we tried to book a room....THEY told US we could no longer book a room there. When i asked for the owner's information the manager was on a self imposed power trip and would not provide this to us. i had to contact the city to grt it. I made a complaint with the BBB as well.

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1 helpful vote 1 helpful vote
“Shower problem”
2 of 5 stars Reviewed 1 October 2006
1
person found this review helpful

We found the room very nice except when we wanted to take a shower neither of us could figure out how to make it work. As a result neither of us were able to shower. We are not agile enough to get up and down to have a bath as we are older folks. The person at the desk wouldn't even refund a small protion of our money. He just brushed it off. He did say I could have called the desk to ask how it worked. I don't think I should have had to do that. Showers should be simple to figure out. This is the last time we will be staying there. We have been to many motels and never had a problem with the showers. We were in room # 114 on Sept. 9/06.
Nona S.

Stayed September 2006
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Ask Eleanor1 about Tel Star Motor Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Excellent value, Clean, Wifi, Friendly, Free breakfast”
5 of 5 stars Reviewed 3 September 2006
2
people found this review helpful

Motel Details:

Tel Star Motor Inn
---

Wow. Nice and quiet. Super friendly management. Free Wifi. Very clean and generous with the hospitality. Free breakfast.

Close to 24 hours grocery store.

Excellent experience. Wish all motels and hotels were like this.

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Ask Veinless about Tel Star Motor Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allan Damonze, Manager at Tel Star Motor Inn, responded to this review
19 December 2010
Thank you very much and we appreciate your business and hope to see you in the future.
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Winterthur
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
“gute Leistung für einen Fairen Preis”
4 of 5 stars Reviewed 19 August 2009
Google Translation

  • Stayed August 2009, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ctgerber about Tel Star Motor Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allan Damonze, Manager at Tel Star Motor Inn, responded to this review
19 December 2010
We thank you for your review and are glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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