I recently spent 6 nights in The Comaox Valley & split my stay between Courtnry & Campbell River. I stayed 3 nights at the Travellodge in Courtney and arranged to spend 3 nights at the Travelodge in Campbell River. The stay in Courtney was a pleasant experience, clean spacious room & friendly staff & excellent continental breakfast. I was expecting the same in Campbell River. I arrived in Campbell River and checked in aroung 10 PM. I had made the reservation approximately 1 month prior. When I checked in & went to te room it had not been made up & the desk clerk kindly apologized & made alternate arrangements to offer me a spaciouxs suite for the night and arranged to have my room ready for the next day and asked that I change rooms by 11 am. When I checked with the day clerk in the morning, July 15, a good friend that I had come to visit had arrived to pick me up as we were going to have lunch together. Without so much as a good morning let alone an apology for the inconvenience, the duty clerk informed me that housekeeping would be attending to my room and that it would be ready by 10AM. The clerk then raised a concern that I had another person staying in the room with me when she saw my friend, a very dignified lady and senior citizen, sitting in the lobby waiting for me. Needless to say we both felt humiliated and the clerkk offered no apology for her statements. I am a gentleman and also a senior citizen. That night I had to attend a meeting & arrived back at my room after 10 PM & had picked up some pastery for a light snack before bed. Unfortunately some crumbs fell on the carpet and would need the vacum cleaner. I left early the next morning for a day of sightseeing down the coast. I arrived back at the hotel later that evening to find that my pass card had been cancelled in error & another trip to the front desk was in order to clear this up. When I finally got into the room, the crumbs were still on the floor as the room had not been vacummed.
I am going to send a letter to the manger of this hotel to express my concers about the shoddy treatment that both my friend and I received from the particular desk clerk and the terrible housekeeping. Overall, the rest of the staff wre very pleasant and accomodating. The continental breakfast was not as good as the Travelodge in Courtney and the room was larger and less expensive in Courtney.
I am sorry that I did not spend all my vacation at the Travelodge in Courtney.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC