My wife and I stayed here and had the worst night we've ever experienced. The rooms themselves were okay, but after an hour and a half of sleep, we awoke to an intense smell of burning plastic--or something that smelled really toxic and hot. We had checked in late at night, so we stumbled our way to the front desk and got another room to stay in for the remaining few hours. We had two keys, so we could move our things in the morning.
Whatever that smell was, it made us sick and my wife was pregnant. I have allergies, so between the two (three) of us I was pretty concerned about our health. In the morning I spoke to the girl at the desk and told her about what had happened. She was totally unconcerned with our experience, unapologetic, and firmly insistent that we pay up fully and go about our way. I asked to speak with a manager and got to speak with the marketing manager, I think--no one else was available. This lady eyed me with suspicion and offered me outright lies about what had happened in our room. She told me that this morning a mantainence man had been in to test the air quality and found no trace of plastic fumes. Right. Firstly, I had been in and out of both rooms moving our stuff at the exact time that this maintenance guy was supposedly in there. Secondly, if Castlegar hotel cleaning staff have some kind of exotic plastic-fumes-detection devices that somehow pick up the dozens of possible toxic chemicals from burning plastic it's news to me. finally, she had the audacity to give us gift certificates for more Sandman hotel stays rather than a refund. And, get this, they were not valid until I had chalked up several more stays!
If I had not still been reeling from the chemical fumes (whatever they were) I'd have taken a much firmer stand. As it is, all I can do now is write this review.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC