Having read all the recent reviews, I thought nowhere can be that bad, so decided to see for ourselves. Arrived on a rainy dull day - road up to the lodge wasn't as bad as I thought it would be, but it is a long way from the road with very few signs. Nobody met us at the door - signs everywhere in the vestibule about not wearing shoes inside - Irv came into the hallway eventually and said he had room 10 ready for us - I had specifically booked room 6 (it costs more for the view, which is good!) - he remembered once I reminded him. Out came Maria, not much of a welcome really from her as she was harping on about wearing shoes inside - we already got the message from the signs and I explained that we always do the same at home, which she didn't acknowledge. The lodge was cold and dark, all (lovely) wood and organised chaos with books and magazines everywhere. Lights were finally put on as we got help upstairs with our suitcase and Irv showed us the room, which was clean and tidy, if slightly clinical and cliched with bears on the quilt-like bedspreads. Signs again, all over the place - e.g. no alcohol or food in the hot tub, rules and regs everywhere, which is not very professional - it is possible to be subtle with certain things as in other b&b's we had stayed in . Irv said he would put a fire on, did we think it a good idea (you betya, it should have been on for our arrival!). We unpacked and looked out over the landing and indeed there was a fire on! I went down to see about dinner - they advertise a licenced bar and home cooking, but no mention of that, just where we should go out to eat - so we got ready to leave and on coming downstairs we noticed no sign of Irv or Maria, or the fire, it had gone out. On returning from the Mad Trapper downtown (our second visit to this quiet but great bar, with nice food - we had eaten there a week before) we had picked up some cans of beer as there was nothing in the fridge in the recreational area, it was unplugged and the vendor fridge was empty, so I asked Maria on getting in could we have some heat on as we were going to play cards. With some reluctance the heating was put on and I plugged the fridge in and put our cans in. There were only small glasses in the coffee area, so I got a tankard from the sideboard - Maria came in before I could use it and took it away and brought us some glasses saying we were obviously not Canadian as we didn't drink out of cans! Maria complained about the lack of guests, blaming it on the recession, 9/11 and Americans not coming and when they do they always want a discount. We stayed up till around 9....after being disturbed by Irv as well - and then went to bed - the lack of atmosphere was chilling and the heating was ineffective. Sleep was fine, after reading all the signs again - but the towels were like sandpaper - I went first and then noticed some nicer towels in the closet - my husband had a nicer dry off than I did. Breakfast was adequate but nothing special - pancakes were made from a mix (very salty) and the scrambled eggs had caught in the pan, so had brown in them - but we ate them ok. We heard some disturbing stories at breakfast which I will not repeat here, but obviously the only other couple in the lodge who were from the US knew the same stories as Irv. I joked with Maria about a discount for cash when paying the bill, which didn't even raise a smirk....she wanted her full whack of £124, which was overpriced for the service(?) we got and the complete lack of atmosphere. When packing the car and coming in and out, my husband remarked that even though he had removed his shoes, Maria could not resist a glance down at his feet to make sure! This is a superb property which despite (or maybe because of) its remote location should be heaving with people and atmosphere - the bar could be lively and even if there were just a couple of choices of home cooked food for dinner, any other enterprising couple would make some money on these things. I feel like every other person who has written a review on this place: wonderful building, terrible hosts and no atmosphere. Maybe they should take some time off and go and see their competition in Golden - if we could have we would have stayed at the Auberge Kicking Horse again on our way back to Vancouver, unfortunately it was fully booked!