I booked this at short notice as I decided to take an early train into Vancouver rather than drive through a predicted snow storm. The member of staff who handled the booking was very helpful as was the person on check in. The room I was given was at the end of the building on the 3rd floor and was very, very cold. I rang the front desk who told me to turn the heater up to max and the room would warm up in 10 minutes. Rather than wait in the cold I went to the restaurant for a coffee, came back 30 minutes later and found the room as cold as I had left it. I was then moved by a very apologetic receptionist to another third floor room that was equally chilly. By this point I was not only cold but tired - the corridors were warm - why not the rooms? I finally ended up in a room on the second floor and by propping open the door and turning on the bathroom heater I reached a point where I could remove my winter jacket. I mentioned this not very welcoming experience the next morning at check out and was told that I should have requested that the heating be put on in my room prior to my arrival?! (I did get a good nights sleep and got my train so it wasn't a total waste of money.)

The Best Western is the best hotel in Mission - also basically the only one. I was perfectly happy with my room and the staff until the internet and TV service vanished. Shaw is the service provider. I don't know how often this happens and I don't care about no TV, but as a business traveler internet accessibility is critical for me. Otherwise everything was fine - there is even a window that opens, which is often not the case at Best Westerns. Although I didn't use either, there is a restaurant/bar and pool/fitness area.

Originally planned to stay 3 nights and ended up staying 4. The room was great. Clean with a very comfortable bed and pillows. The room was very quiet, no road or neighbor noise. Nice flat screen with cable and free wi-fi. The pool, jacuzzi and sauna were definitely enjoyable and stayed open late so we were really able to enjoy it! The staff was exceptional!!! From the manager to the housekeepers everyone was available at all times to answer our questions, provide information and recommendations and fill all of our needs. The on site Restaurant/lounge was a great place for a cocktail and a bite to eat. My fiancee and I travel ALOT and have stayed everywhere from cabins to Villas and Chateaus and I must say this hotel provided us with the caliber of service usually only seen at the higher end resorts. I would definitely recommend them.

this is the 2nd year we have stayed here while salmon fishing on the Stave river nearby. Everything about the hotel is good and we'll say here next year too.