Best Western Salmon Arm is exactly what it I think it should be... an average hotel on the highway of what is mostly a tourist town. It's location is convenient, the front desk is generally very good, and they have a basic pool and hot tub which get the job done. There is nothing fancy about the place but I wouldn't expect it to be. One of my stays in the summer found my room infested with mosquitos that I spent a good hour killing but it was that type of year for mosquitos.. not a big deal but the housekeepers might want to consider keeping the doors closed when they clean when that's the case! They also have a continental breakfast which is a bonus. I stay here for business and it does the job... just don't expect anything fancy. Oh, and check out the pub next door... they do have great food and you get a small discount if you're staying here!

I checked into this hotel and was woken up at 3am by a bunch of rowdy guests in the room next to me. I reported it to the front desk clerk who looked like he was afraid of his own shadow. He said he'd speak to them but they kept making noise and I reported it again. He said he'd speak to them again and yet they kept making noise. I called this jerk clerk a third time and he said he'd speak to them again and they still kept making noise. I asked for another room and he gave me another room. I went to open the door with the key card and could not . So I had to go all the way back down the stairs and ask him for another room. He gave another one. It looked like he was enjoying all of this because it looked like he was trying to hide a grin. This room door opened. I told him that I wanted a full refund for my room and that I was going to be suing the hotel for any damages. It was going to be very hard for me to get back to sleep. When I told him about the lawsuit, he said okay, sure. This hotel does not care at all about their guests, they just want your money. They charge guests for a $200 security deposit if they pay cash. They sound like sick mean people. I will never stay at this hotel again if it is the last place on earth and do not recommend it to anyone. It is ATROCIOUS!!

Staff at this location is nice. Although I think they are doing the best they can with the tools they have been provided.
The room was clean and large with a kitchenette. One queen bed and a fold out couch for four of us in our group. Everything in the room worked and the room was clean. The coulple of problems we encountered were the fold out beds mattress and the sheets, the mattress on the fold out was so old the it could barely hold a persons weight and the srings were coming through the material. We remedied this by laying extra sheets on the bed but it made for a most uncomftorable nights sleep. The sheets that came on that bed had hole in them the size of persons head, now this isn't really a big deal , I just think it is kind of low end to not get rid of sheets this old and damaged.
Breakfast in the morning was good, the fellow working the breakfast area was working very hard at the front desk as well as the keeping the breakfast area stocked so he was run a little ragged at points and the breakfast area suffered at times with coffee running low and other things but all and all is wasn't to bad.
I doubt I would choose this hotel again.

This is an old review from a couple of years back. I decided to write it as once again I was requiring accommodation in the Salmon Arm area. Judging solely on the outside of this "Best Western" it is old and dilapidated. Unfortunately when arriving in Salmon Arm your choices are limited and this was the only hotel with available rooms.

The Good: Check in was reasonably quick and friendly.

The Horrific:

The rooms were old, furniture, carpets and bedding at least 20 years old.
The pool area was moldy and gross.
The spider webs were the largest I have ever seen, (approx 2x4 feet!) they had not been maintained in years! You actually had to watch out for them as you were heading down the outside corridors to your room.
Our automatic soap dispenser was laying on the floor of the shower.
There was another issue with the toilet as well, I don't remember leaking/plugged that we brought up immediately and were told sorry, we will have someone look at it tomorrow.

This was the worst franchise hotel I have ever stayed at, bar none. It does not deserve to have the "Best Western" name as this gives the buyer an incorrect impression as to what standards to expect. I was so disgusted I actually contacted the head office and complained. I was told they are all independently owned and operated and that the owners would be made aware of my issues. Nothing was done, and obviously judging by the most recent reviews, this Best Western just doesn't care.