They state that they have Wi-Fi high speed internet access throughout the hotel. The reality is that as your room is further from the front desk, internet access goes from hi speed to low-speed to no-speed. When I inquired, the front desk attendent told me to use the hard - wired internet access at the public common desk out in the hallway. I told her that such an option for carrying out business work is not acceptable, and my request for a room closer to the front desk was not warmly received nor accommodated (the hotel was more than half-empty at the time, with several rooms available that were closer to the front desk).
The room was clean and bed comfortable; if you're just looking for a place to crash while waiting for the ferry, it's satisfactory. They have a lot to learn, however, about accomodating business travel needs, not to mention more of a customer service attitude.
Room Tip: If hi-speed internet is important to you, request a room very close to the front desk.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC