On 9/21/06 we were on vacation, traveling in Chatham, Ontario. We stopped at the Chatham library and I used their internet connection to get a reservation for the TravelLodge hotel in Chatham.
I have an Entertainment card that I purchased, which is good through the end of November 2006. I went to the Entertainment.com website and a rate of $63.00 was given to me. I made the reservation and printed a copy of the itinerary, which included the confirmation number and reservation number. I gave my credit card to hold the reservation.
Upon our arrival at the hotel's desk, the clerk would not honor the reservation. (I presented her with the printed confirmaton and reservation sheet from the library.) She asked me for the credit card which I had used, which I gave her--and also for my AAA card. At NO TIME during the reservation process on the computer did I say that I had a AAA card, or wished a AAA discount. I was given a discount by using my Entertainment.com card.
The desk clerk was rude, unprofessional and would not honor the confirmation or reservation. She directed me to use the house phone, which I did to phone Entertainment.com. I was put on hold, transferred to Hotels.com???--and after a third attempt finally got a person to speak to.
This representative from Hotels.com asked me to hold the line while he contacted the hotel directly. When my phone call was placed on hold, the hotel's desk phone rang and the desk clerk answered. She was being very deceitful, trying to pretend that she wasn't talking about my reservation. She told the Hotels.com representative that the nightly rate was $70.00+ and hung up the phone, after using words like "that is correct", etc. so that I wouldn't know she was talking to the same person.
I left the TravelLodge, checked into the hotel next door, which gave me curteous, respectful service. I will never stay in a Travel Lodge again. I spent 45 minutes of horror in the hotel's lobby. This is unacceptable service. All for only an $7.00 discount!
- Travel Lodge Chatham
- Travelodge Chatham
- Chatham Travel Lodge
