We stayed for one night only, as it was the only spot available in town for the night we had in mind. Our room seemed nice enough on first inspection, decor was somewhat tacky, but everything worked and nothing was filthy. That was until about midway through having a shower I looked up at the shower curtain rod and saw 2 dirty wash clothes that did not belong to us, one of which was COVERED in hair. And not the kind that grows on your head. I complained to front desk and asked for a room change, but they were booked solid. The staff at the front desk was very helpful, and agreed to change the sheets on the bed and get rid of the dirty towels, and give us a discount on the room. After returning from dinner we found that the sheets had been changed, but the dirty wash clothes were still there. The front desk staff personally came up and removed them, and was very apologetic. Great and friendly staff, but pisspoor housekeeping and attention to detail.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 August 2011
I apologize that your experience was anything less than satisfying. Our rooms are above standards in cleanliness and quality. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC