Last year for my birthday my wife took me there for my birthday. She got a b-day package. The gentleman we met at dinner was very courtious. Dinners was good and rooms were clean. The rooms look nothing like the pictures. That photographer should be paid millions. They forgot the paper in the morning, and a few other things she paid for extra for that package. When we got the bill I fell off my chair. LICENSE TO PRINT MONEY. They added gratuities at about 15%. Which is OK. But they do it after taxes and on top of the packages wich include passes to the spa, cross country skiing, and something else. I have no problem being charged gratuities when they are justified. When I called to ask about it i got blasted for accusing them of charging too much. All I wanted is an explanation. Apparently that is the worst thing to ask for. After getting yelled at for 5 min i decided to just hang up and cut my losses. I read some of the other reviews here and I think one person could be wrong but multiple people with the same issues could be a pattern. I am writing this hoping that the gentleman who we spent some time with would know about this. until then find different place to go.
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