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Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain – reviews, photos

2.5 of 5
4 Balsam St, Collingwood, Ontario L9Y 3J4, Canada
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Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
Ranked #4 of 11 hotels in Collingwood
3.5 of 5 stars 59 Reviews
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59 reviews from our community

    Trip type
Traveller rating
    15
    19
    14
    5
    6
Date Rating
Mississauga, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Poor customer service”
2 of 5 stars Reviewed 22 January 2012

Arrived at The holiday inn A few minutes before check-in 3:00pm. Check-in was pretty fast and was given a room on the second floor. When we went to our room the room was not cleaned and the beds were not done up. Returned to front desk and was told that house keeping was behind as someone called in sick that morning and that they were also very busy the night before and that the room would be cleaned and ready within 30 minutes so we left and came back after 30 minutes and the room was still not ready and was told it would be another 30 minutes so we stood in the lobby with out luggage for another 30 minutes and still no room. After complaining to front desk and requesting another room I was told that no other rooms were available as they were all booked up and they looked annoyed as to the fact that they already explained they were behind in cleaning the rooms and did not understand why we could not understand that. At that point I got upset and told them this was the worst service I have ever received at any holiday inn I have stayed at and if they could not find a room ASAP that we would take our business elsewhere. Within a few minutes another room was found that had already been cleaned and so we were switched to the new room. Not sure why we were not given the cleaned room in the first place so we did not have to waist over an hour standing around. The new room was clean, Breakfast was great and the pool was also clean and enjoyable. I am a priority club member so we do choose the Holiday inn when ever possible when travelling but not sure if I would ever return here unless something is done in regards to better customer service. It is a shame because the quality of the hotel and its location is very good.

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask warmtravler about Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“Great place to stay”
4 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

Location was perfect. You can park your vehicle and walk to shops and restaurants. This place was clean and the pool was very nice. A hot tub would have been nice.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Shelby61 about Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“OLDER BUILDING REDONE”
3 of 5 stars Reviewed 20 December 2011

The hotel was okay but it had older dated features to it. The location was very good close to food and shopping. The tvs were out dated but the beds were good. The noise transfer was bad from other rooms. I won't be back. Next time I will stay in Wasaga as it is cheaper.

Room Tip: Stay in Wasaga as it is cheaper.
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  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Marchinia D about Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Not the best Holiday Inn Express”
4 of 5 stars Reviewed 1 December 2011 via mobile
1
person found this review helpful

Location is good. Need new tv's though, I didn't know old tube style still existed.
We booked a queen room with fireplace, was very disappointed that it was an electric one. I expected gas. Beds are comfortable. Our heater (which is located very high out of reach) was pumping out heat most of night and we couldn't find a remote or switch to turn it off which made for a restless night.
Breakfast was good, wasn't busy at all, it was a weekday at 9:00 and we were only ones there.
Staff is friendly, place is clean, good parking and good location. I didn't love this particular hotel, the one in Kingston is much better.
I think we will try the Weston next time.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mookie1208 about Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitchener, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Second Visit but not next time”
3 of 5 stars Reviewed 20 November 2011
1
person found this review helpful

This is my second visit and review of this place. My first visit was exceptional but I am pretty sure new management is in control because this visit was a disappointment. I was traveling with a sports team and upon check in one of our rooms was not made up at 5pm! When the office was notified they said it will be taken care of. Upon our return at 9 pm the room still was not made up. I had to go to the front desk again and ask about my room and then they finally allowed us to move rooms. I think that is something that should have been done right away.

The other rooms had no concerns and the pool and breakfast are still good but this hotel could improve its front desk service.
It might also be time to upgrade the TV's to flat screens

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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See 4 more reviews by big_kat_ca for Collingwood
Ask big_kat_ca about Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali Akbarali, General Manager at Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain, responded to this review
22 November 2011
Hello,

After just receiving your comment on Trip Advisor I was extremely upset that our team had dropped the ball this weekend. This is not the service that we guarantee and certainly not the same experience you had last time you stayed with us according to your post. I take your feedback very seriously and will address this with my team ASAP. Again, please accept my humblest apologies and know that we set our standards very high and as a team we failed the expectations we created for you.

Please accept my sincerest apologies for the mistake we have made and please send me an email at generalmanager@collingwood-hotels.com so we may rectify the problem we caused for you and attempt to leave you with a sweeter taste in your mouth with respect to your recent stay with us.

Thank you,

Regards,

Ali Akbarali
General Manager
Holiday Inn Express & Suites Collingwood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain

  • Holiday Inn Express Collingwood
  • Holiday Inn Collingwood
  • Collingwood Holiday Inn
Address: 4 Balsam St, Collingwood, Ontario L9Y 3J4, Canada
Price range (per night):* INR6,114 - 10,616

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