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Holiday Inn Express Hotel & Suites Huntsville – reviews, photos

2.5 of 5
100 Howland Dr, Huntsville, Ontario P1H 2P9, Canada
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Holiday Inn Express Hotel & Suites Huntsville
Ranked #1 of 17 hotels in Huntsville
4.5 of 5 stars 72 Reviews
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72 reviews from our community

    Trip type
Traveller rating
    40
    26
    4
    1
    1
Date Rating
Toronto, Canada
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
“Friendly and Helpful Staff”
5 of 5 stars Reviewed 12 December 2011
1
person found this review helpful

Just returned from an awesome stay at the Holiday Inn Express Huntsville. We were greeted upon check-in by Blaire, who treated us like old friends. Excellent customer service, she answered our questions and made some great suggestions on activities in town. We enjoyed the pool and fitness centre. The rooms were nice and our request for extra pillows was answered in a very timely manner (again by Blaire, maybe they cloned her, it was that fast.) I would not hesitate to stay here again.

Room Tip: Ask for room facing the rear of the hotel for a better view.
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MMA_Dad about Holiday Inn Express Hotel & Suites Huntsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Phillips, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review
30 April 2012
Dear MMA_Dad:

I want to first thank you very much for taking the time to post your feedback! It means a great deal to me and to the staff! Speaking of staff we are very lucky to have Blaire on our team! She is one of our shining stars indeed! I have printed this review off and will add it to her annual review! I'm thrilled that you were made to feel like old friends when staying here as that is our ultimate goal - to make you feel at home when away from home! Without sounding repetitive in my responses I like to offer all guests that have posted their feedback the opportunity to contact me directly so I can personally make your next reservation for you and if available upgrade your room! Simply contact me at 1-705-788-9500. Thanks again for your feedback and Happy Travels!

Sincerely,


Matthew Phillips
General Manager
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Great experience”
5 of 5 stars Reviewed 10 December 2011

Great experience and it was perfect for us. Check in was all organized when we arrived and the guest services agent was attentive and friendly. The rooms are new and spacious and clean with all amenities. Hot breakfast was great and well presented. Hot Coffee was always on and every time we entered the hotel we were greeted and welcomed by any staff. Ample free parking. The Muskokas is a very nice area with first snow fall, which we enjoyed. All in all the facility was great and we will return.

Room Tip: King corner facing east
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Colleagus about Holiday Inn Express Hotel & Suites Huntsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Phillips, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review
30 April 2012
Dear Colleagus:

Thank you very much for taking the time to give us your wonderful feedback on your stay! Our team strives very hard to make each guest feel like they're at home when staying with us, and we try to provide the best product to our guests. By the sounds of your review we exceeded your expectations! Should you wish to return, please contact me directly at 1-705-788-9500 and provide me with the details of your last stay, and I'd be happy to book your reservation for you personally and upgrade your room if available!

Sincerely,


Matthew Phillips
General Manager
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Cambridge, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great Northern Stay”
4 of 5 stars Reviewed 31 October 2011

Just a stopover in Huntsville for one night! We were a little worried when we entered our room and there was a used towel on the vanity , as well as garbage in the wastebasket :( My friend went down to the desk and we were moved to a fresh room immediately! The room was lovely, and very clean - we had a very good nights sleep before getting back on the road! As well a very enjoyable and "spotless" breakfast!
The only alarming thing was when we went to check out, we mentioned to the manager on duty about the "dirty" room, and her response was "Uh huh." Really - you don't feel the need to explain or apologize??
Anyway - overall a really nice experience - just odd customer service skills!!!

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Marebo about Holiday Inn Express Hotel & Suites Huntsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Phillips, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review
22 November 2011
Dear Marebo:

Thank you very much for your feedback and positive review! I am the new General Manager for the property and am very pleased you were happy with your stay. I sincerely apologize for the confusion on the first room you were issued, as there was obviously an error made on the status of that room. I am very happy to hear our Guest Services Team took good care of you right away and make your stay a positive one. I will follow up with the Manager on Duty that was on shift when you departed as the least we could have done was apologize! Please feel free to contact me directly at 1-888-297-5979 and provide me with your reservation details and I'd be more than happy to offer you a complimentary upgrade on your next stay with us!

Thanks again,

Matthew Phillips
General Manager
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Toronto
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed 14 October 2011

So everyone loves this hotel and to be honest it's nice. It's a clean, quiet newer looking hotel the rooms are similar to a Sheraton .Now don't get me wrong it's a nice hotel but it's not a resort like Deerhurst but compared to other chain motels it's very nice and comfortable the room comparable to a 4 star hotel . The employees are helpful and pleasant and it includes Breakfast. The breakfast is good we stayed two days and first morning they had mini pre-made omelettes ,sausage patties , toast, cinnamon buns , muffins, cereal , yogurts hard boiled eggs, coffee juices etc. Second day included bacon yea!! The hotel has a small indoor pool good for a quick swim or soak but not good if your training for the Olympics, hey who needs to do laps and vacation!!! No change room or hot tub. They had a nice workout room, business center and wifi included!! Yes got to keep up with my facebook! Be aware you will be in a business area with Wal-Mart, restaurants and grocery stores across the street. If you want a more nature feel ask for a room facing the back there is a forested area and a small pond. Take advantage of the stores to purchase pre-made sandwiches if you plane to roam around or head to Arrowhead Provincial Park or Algonquin Park (You must take time to go to Algonquin if you have not been). If you go to Algonquin fill up in Huntsville because it’s about 45 min drive to the park and the road in Algonquin runs 50km and there are not many gas stations on the way and only 1 pump in the park and it’s pricy and not always open . The park will cost you 16 dollars to go in. Over all this hotel is a nice place to stay but a little pricey if you ask me . Huntsville town center is about a 10 min drive away .

Room Tip: take a room facing the back if you want a view of the woods and pond.
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask alexcc about Holiday Inn Express Hotel & Suites Huntsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Phillips, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review
22 November 2011
Dear Alexcc:

What a compliment to be compared to a 4 star hotel! This is just validation for my team that we are exceeding the expectations of you our valued guests! Thank you very much for taking the time to post your review and to be so thorough with your feedback. I’m happy you enjoyed the full complimentary hot breakfast – we try to offer a variety of hot items for guests like yourselves staying multiple days. If you stayed with us close to the time of your review being posted here, it was during our peak season as we are in a resort town and close to Algonquin. This would explain the rates being slightly more than what you had anticipated. October is very busy with tourists vying to catch a glimpse of the brilliant change in colours with the fall leaves. Given we are not a full resort we price ourselves much much less and are very competitive in the marketplace. Again I want to thank you for your review and look forward to having you return in the future. If you do return please contact myself directly at 1-888-297-5979 and provide me the details of your last stay and I’d be happy to personally assist you with your booking.

Sincerely,

Matthew Phillips
General Manager
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Cambridge, Ontario, Canada
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Very clean and comfortable”
5 of 5 stars Reviewed 27 September 2011

Beds are comfortable, choice of firm & soft pillows, room was very clean. Bed cover is white so you can see it is clean (no floral pattern to confuse you). Staff was very friendly and check in and out was fast, easy. Cute pool, decent little breakfast. Prices for snacks at vending shop were high but there is a walmart across the street, and restaurants in walking distance. Only a few minutes from downtown Huntsville. Will stay there again. Pet-friendly (not that you can tell---because it is super clean, no evidence of animal grossness aywhere).

Room Tip: Could see great colours from room in the back of the hotel.
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  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CambridgeArtLover about Holiday Inn Express Hotel & Suites Huntsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew Phillips, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review
22 November 2011
Dear CambridgeArtLover:

Thank you very much for your positive review and feedback! I am the new General Manager here at the property and I must admit that I was very fortunate to have inherited such a strong team, especially in Housekeeping! I consider myself to be obsessive compulsive when it comes to cleanliness and even I have a hard time finding things for my Room Attendants to improve upon!!! I’m very happy you will be staying with us again! Please contact me personally when you do plan to return at 1-888-297-5979 and provide me the details of your last stay and I’d be happy to personally assist you with your booking.

Sincerely,

Matthew Phillips
General Manager
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Additional Information about Holiday Inn Express Hotel & Suites Huntsville

  • Holiday Inn Huntsville
  • Holiday Inn Express Huntsville
  • Huntsville Holiday Inn
Address: 100 Howland Dr, Huntsville, Ontario P1H 2P9, Canada
Price range (per night):* INR6,225 - 10,505

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