Check-in was SLOW, there was a line-up and only 1 **unsmiling** woman at the desk. The room was small, cramped and dingy with a irritating orangey?? smell and an incredibly noisy bathroom fan. Only nice thing was the LG flat screen. Internet was SLOOOOW. Since we were staying 2 days (big mistake), I called the desk (no direct line to housekeeping) and asked for the housekeeper to only bring kleenex (it was empty) and don't make up the room, however the beds were made-up, the room was not vacuumed but SPRAYED AGAIN WITH THAT JUNK, and NO kleenex left as requested.
The most annoying thing was there was NO breakfast the first day of our stay, NO apologies from the staff and NO attempt to rectify the situation....ah, there is a grocery store right next door! When I dared to complain, I was told the truck was coming in LATER that day and NO, the manager was NOT IN. Also worth mentioning, the breakfast area is very small and crowded in the morning, with no where to eat. When I checked out, I mentioned that I was not satisifed with the service and expected an adjustment on my bill to reflect the lack of breakfast. The front desk supervisor, another - SURPRISE!! - **unsmiling** woman gave me a lecture on the fact that the breakfast is "complimentary".....they are doing me a favour.....the truck didn't come in.....there is NO monetary value for something that is "free"....we have breakfast today....we are not adjusting your bill.....the "SATISFACTION GUARANTEE" only applies to the room....blah, blah, blah. I had not had a decent cup of coffee yet and did not feel like arguing anymore, so I left. And I will NEVER go back to that hotel.
If you are in Huntsville, go to the Holiday Inn Express (hot breakfast included) or the Best Western (continental breakfast). These 2 hotels are much newer, bigger and cleaner with a WELCOMING staff and are just as convenient to stores, restaurants and Algonquin Park. They are a little more expensive, but your stay will be much more enjoyable and comfortable.
PS There were some people from Europe staying at the hotel at the same time, and I feel very sad that their first impression of Ontario hospitality was the SHABBY treatment they received from the Comfort Inn Huntsville.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC