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Radisson Hotel Kitchener – reviews, photos

3.0 of 5
2960 King Street East, Kitchener, Ontario N2A 1A9, Canada
Hotel amenities
Radisson Hotel Kitchener
Radisson Hotel Kitchener
Radisson Hotel Kitchener
Radisson Hotel Kitchener
Radisson Hotel Kitchener
Radisson Hotel Kitchener
Ranked #3 of 14 hotels in Kitchener
3.5 of 5 stars 65 Reviews
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65 reviews from our community

    Trip type
Traveller rating
    17
    28
    14
    3
    3
Date Rating
detroit
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
“Nice but not perfect”
4 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Stayed here just one night, was a Saturday and place was busy. Overall I was very pleased with the hotel, my room was great, the layout, bedding and condition of everything was as nice as many 4 star hotels.

The ac/heater unit was pretty noisy but didn't need to use it much, if it would had been very cold outside it would had been a problem but maybe the fan speed just needed to be turn down ?

The pop-ice machine was loud, many hotels have them in a separated room to keep the noise down, not so here. It was right in the hallway and I could hear them each time I went near the front door, since I was a few rooms down in 1007 it was quiet by the bed. There are a few rooms closer and those rooms must hear the noise throughout the room.

Noise level in my room for a Sat night was pretty good, no loud plumbing sounds, you could hear them at times but nothing too loud.

Elevators, yuck, there is only 2 of them and the hotel needs 3 or 4 of them. Was a good wait for them each time --even in the lobby and most times it was pack full of people and their luggage. They did work fine once you were in, so not that big of a negative, the nice room made up for the wait. Be better if there was a place to sit down on the 10th floor, in the lobby there are chairs near the lifts but not on the room floor, just a table. Most 4 star hotels have chairs to sit down on each room floor by the elevators.

Did have brunch at the restaurant next to the hotel, prices were good-$17 for a grill chicken salad but more chicken then lettuce and the plate was too small. Food was good and place was empty at around 11:30 am--it was pack Sat night and once I seen prices for entries at $37 or more I left and ended up at a place called Wimpy's just a few blocks north on King st, burger, fires and a soda was $15 before the tip--not no steak house by far, lol but it did have a bar-mix drinks if you liked.

I came up for business and Toronto seemed too far to go for just one night, with the hotel free parking and thanks to priceline it cost me less vs Toronto so it worked out well, wanted to stay in London but prices seemed too high for the star levels. Maybe cause it was Super bowl weekend or I waited too long to book. I book this hotel just 36 hours before my stay.

Room Tip: Don't get a room near the pop-ice machines
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask stillsmoking about Radisson Hotel Kitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMExtraordinaire, Front Office Manager at Radisson Hotel Kitchener, responded to this review
8 February 2012
Thank you for taking the time to complete your online survey about your stay at our hotel.

At the Radisson Hotel Kitchener Waterloo we believe that feedback is a gift. As it is only through valuable feedback such as yours that we are able to improve our quality of service.

We hope that the next time you are in the area your travel brings you back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottetown
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Junior suite more like a tunnel”
3 of 5 stars Reviewed 28 November 2011

We just returned from Kitchener as we were in a hockey tournament. We stayed at the Radisson and while it was clean there are a few things that managment and potential clients should know. We got a junior suite which is an upgrade from the standard room and it was like being in a tunnel. the bathroom was about 4 feet wide by 15 feet long and the main sitting area u was more like a hallway to the bedroom except with a couch jambed against the wall and a chair in front of door to bathroom. I stay at maybe !00 hotels a year ad I vacation all over the world so I have seen lots. This isnt the worst place to stay but I would definately not feel that it was worth 129 a night with NO breakfast. The sleep memeber bed didnt really work properly or the whole whirring sound as it was pumping air into something was the benefit you got. It is an okay property but we were like sardines in there and there was just 3 of us. My son slept on the pull out(once you open it up you must vault over it to get to the bedroom(also a former broom closet...lol). Would go mental if I had to spend more than a night in here. Sorry Radisson give us some elbow room will ya?!

Room Tip: Well dont bother with the upgrade its not worth it.
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  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Lilkitten08 about Radisson Hotel Kitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMExtraordinaire, Front Office Manager at Radisson Hotel Kitchener, responded to this review
4 January 2012
We appreciate you taking the time to complete a review regarding your recent stay with us.

On behalf of our entire staff here at Radisson we apologize for the concerns you have about your experience at this hotel. We will take your concern about the sleep number bed and place it on your profile as we do have a floor with non –sleep number beds. We have also mounted the flat screen TV’s on the wall in the bedroom area as it gives more space in the room.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

Sincerely,
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Dublin, Ireland
Top Contributor
68 reviews 68 reviews
Reviews in 36 cities Reviews in 36 cities
16 helpful votes 16 helpful votes
“Clean, good location, just what you expect from a standard hotel”
3 of 5 stars Reviewed 11 November 2011

We got to visit Kitchener on a business trip, after the near 3 hour car journey from Toronto we were glad to finally get here. Check in was just OK, we were on a company rate and the lady wanted proof to whom we were visiting, she was insistent she would not give us the rate even thought the company booked the rooms for us, we finally got the acceptance from her but I have to say it was with much reluctance.
The room was clean and comfortable, it had sufficient space to work in and the armchair was comfortable. Like other reviewers what do they offer those sleep number bed's, they are the most uncomfortable I have ever slept in, I really felt so tired the following morning for the nights sleep I had. Also given the hight of the facility and the high winds one could not get the wind noise via the AC units, they really need another solution for such a tall building out on it's own. The bathroom was big and clean but the shower head was poor.
The $9.99 breakfast buffet was just OK, would have been better in a Denny's or Starbucks, the quality of the food was poor but the Coffee was great.
Overall it was fine but just fine really.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CasaMurguia about Radisson Hotel Kitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMExtraordinaire, Front Office Manager at Radisson Hotel Kitchener, responded to this review
29 December 2011
We appreciate you taking the time to complete a review regardingyour recent stay with us.
On behalf of our entire staff here at Radisson we apologize for the concerns you have about your experience at this hotel. As we do have a floor with non-sleep number beds I have gone into your guest profile and noted that you would prefer this over the sleep number bed. We have also gone back and made sure that the shower head in that guest room has been changed due to the comments you made.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.


Sincerely,.
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St. Catharines, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“What's with the beds?”
3 of 5 stars Reviewed 1 November 2011 via mobile
1
person found this review helpful

Family of three stayed for the Oktberfest hockey tournament the week after the conclusion of Oktoberfest.

The location of the hotel is great being right near the 401/7/8 and near many restaurants.

Being a hockey team, there was alot of imbibing but security was not a problem as we were all in one room.

The hotel is very clean with great water pressure in the showers.

Breakfast is not provided gratis like many hotels do these days.

Our big beef was with the comfort and functionality of the beds. They are supposed to be adjustable with air pressure but one bed wouldn't hold pressure and the other wouldn't work at all. With this issue, the bed would become concave and we would roll into each other all night. As the hotel was full, there was not an opportunity to change rooms.

Fix the beds (better yet get rid of the adjustable stuff) and the rating becomes 4 stars.

Given the crappy beds and paying about $150 per night makes the value quite low.

  • Stayed October 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kelly W about Radisson Hotel Kitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMExtraordinaire, Front Office Manager at Radisson Hotel Kitchener, responded to this review
29 December 2011
We appreciate you taking the time to complete a review from your recent stay with us.

On behalf of our entire staff here at Radisson we apologize for the concerns you have about your experience at this hotel. We at the Radisson Kitchener-Waterloo have a floor that does not have sleep number beds. As you have let us know that you really do not like the beds I have noted this in your guest profile that you would prefer a non-sleep number bed . If you decided to return to our hotel which we would love to welcome you back you will be placed in a room with a non-sleep number bed.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“An average hotel with great staff and clean rooms”
3 of 5 stars Reviewed 29 September 2011
1
person found this review helpful

I stayed here for one night during a business trip to Kitchener and was satisfied with the room and the hotel. The staff were very friendly and helpful, and the room was clean and comfortable. My "sleep number" bed didn't work when I tried to adjust the number, but I still slept fine anyway. Although the noise from the outside traffic was louder than I expected, considering I was on the 9th floor, and every time a neighbour (or someone in the room above me?) used the bathroom, the water and pipe noises were very loud. The $9.99 breakfast buffet was adequate as well. I probably would have paid about the same amount if I were to go to a restaurant or diner for breakfast, so it was convenient to just have breakfast at the hotel.

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask double_entendre about Radisson Hotel Kitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley7107, Manager at Radisson Hotel Kitchener, responded to this review
1 October 2011
We appreciate you taking the time to complete your Tripadvisor Review for your recent stay with us.

We are glad to hear that the room was clean and comfortable and our staff were friendly and helpful as we pride our hotel on these things,

On behalf of our entire staff here at the Radisson Kitchener-Waterloo we apologize for the concerns you have about your experience at this hotel.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Radisson Hotel Kitchener

  • Radisson Kitchener
  • Kitchener Radisson
Address: 2960 King Street East, Kitchener, Ontario N2A 1A9, Canada
Price range (per night):* INR6,781 - 9,226

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