I had come in to Kitchener for a meeting at the hotel, and stayed a few nights because of it. The rooms were wonderful. The bathroom was a bit small, but I don't need a lot of room when I travel by myself. I was on the main level, and had access to my vehicle from the sliding doors to the room. The Front Desk staff were always friendly, and were able to answer all my crazy questions for me. I did experience problems with the Internet connection, and was unable to connect all night. The desk did direct me to the 800 number help desk, but the phone connection was horrible. I was brought a signal booster with a hardline, but still wasn't able to get online.

A nice touch as a Priority Club member was the welcome fruit and cheese tray.

Hotel was okay but the bar closed at 11:00 pm on a Friday night. Room was decent but toilet was broken even after it was "fixed".

It's funny as i swear i had come before here and didn't notice the age of the hotel. It's like a 10 story addition was added to a dated 2 floor. The price is pricey for a Holiday Inn if you dont have a discount carrier, my advice get one. Anyway i am a Gold Card and CPSA member and that got me free breakfast (cold) and 10.00 off at the restaurant, so i was happy with that. The Hot tub is nice because it's huge, and the pool and the weight room is decent.
When i checked in the hotel employee checked me in on the first floor, well i never want the first floor anywhere for a slew of problems. I asked to be moved somewhere else and he said the hotel was booked solid. I find that hard to believe that no other rooms were available, and being a Gold Card member would have me switch a room before someone that wasn't checked in. So here i sit in a danky, dark, and outdated room on the first floor. The bathroom is tiny and you have to run the AC/Heat all night to drown out hall and hi-way noise.
The hotel was loaded with parents and thier hockey kids which i have no issues about, it's letting them run up and down the hall and even play hockey in the hall that i do! It doesn;t mean that you can take a night off from parenting :)
House keeping wants to clean your room at 9:30 AM when check out is 12:00PM?? Good luck on sleeping in.
Oh and the off chance you do get a higher floor there is only one very narrow elevator, thank goodness you can use them in a fire.
Finally i am no tech wizard but i dont think 9mbps is a fast internet but i could be wrong.

Recently stayed here for Oktoberfest and found that the hotel lobby, rooms etc were very clean and well maintained and we had no problems with that, however when asked if the breakfast in the hotel restaurant was free we were told, yes all the bread products (basically continental breakfast) was free for guests but that there was a fee of $15.95 for the hot breakfast. Myself and the rest of our party (of 9 people) decided to take advantage of the free continental breakfast. Upon finishing our breakfast we were brought bills. We complained and the manager spoke to us and insisted that we each pay $11.95 as the breakfast was not free, even though it was a mistake on the hotels part when the person working the front desk informed us that it was in fact free. I would NOT go back here for the simple reason that we were treated quite poorly as paying customers of 150 dollars per night I would expect better service (and a free continental breakfast! Who wants to pay 11.95 for a bagel and a glass of juice!?).