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BEST WESTERN Plus Highland Inn & Conference Centre – reviews, photos

3.0 of 5
924 King Street, Midland, Ontario L4R 4L3, Canada
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BEST WESTERN Plus Highland Inn & Conference Centre
BEST WESTERN Plus Highland Inn & Conference Centre
BEST WESTERN Plus Highland Inn & Conference Centre
BEST WESTERN Plus Highland Inn & Conference Centre
BEST WESTERN Plus Highland Inn & Conference Centre
BEST WESTERN Plus Highland Inn & Conference Centre
Ranked #4 of 7 hotels in Midland
3.5 of 5 stars 55 Reviews
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55 reviews from our community

    Trip type
Traveller rating
    14
    19
    7
    10
    5
Date Rating
Quebec, Cananda
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good stay, improvements needed”
3 of 5 stars Reviewed 23 January 2012

We stayed there (family with 2 young children) in August 2011. Although the rooms were clean and comfortable, the rest of the property could have been better maintained. The pool was nice but a little small. Same goes for the hot tub (which was often way too hot). The breakfast area was not always clean; we often needed to wipe the table ourselves before sitting down to eat. Breakfast was very basic : cereal, toast, coffee, milk, 2 kinds of juice, eggs. If we were lucky we had bagels, English muffins, sausage or bacon. Of course, the kids did not mind, but for the price, we were expecting something a little better. This summer we will be going back to the area, but we will stay at another hotel.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aziz Abid, Manager at BEST WESTERN Plus Highland Inn & Conference Centre, responded to this review
25 April 2012
Thank you for taking the time to post your feedback.

I would like to apologize if you left the hotel feeling disappointed. I thank you for all your comments and I would like to assure you that anything brought to our notice is treated with care and attention it deserves.
I have shared your feedback with the team at the hotel and have addressed all areas of improvement.

I do hope that we will have the pleasure of welcoming you back to our hotel next summer.

Once again, thank you for taking the time to post your review on Tripadvisor.

Regards,
Aziz Abid
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
Top Contributor
147 reviews 147 reviews
Reviews in 98 cities Reviews in 98 cities
52 helpful votes 52 helpful votes
“Was suprised how nice this hotel was”
3 of 5 stars Reviewed 22 January 2012

Was surprised how nice this hotel was, considering it's location. Rooms are much nicer than common areas, but the place is quirky enough to be liked. Lucky Charms in the continental breakfast? That gets one extra point :) 7/10

Stayed February 2011, travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midland, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Not wowed”
2 of 5 stars Reviewed 18 January 2012

When I stayed at our local Best Western I was disappointed with the smell of my room. Given it was a smoking room I just feel as though more could be done to "freshen it up" I also woke up and called the front desk there was a potato bug in my bed. As well when I got in the shower there was a smooshed and smeared mosquito on the shower wall. It is obvious that the house keeping staff just doesn't have enough time to do a sufficient job, I feel bad for that.

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  • Stayed August 2011, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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“Dreary, run-down, not maintained, rude staff at the bar. Room was clean & I did sleep well.”
2 of 5 stars Reviewed 15 January 2012

This place has gone downhill under new ownership. Ice maker never worked the 5 nights I was there & the lady at the front desk acted surprised when I told her. To get ice, you have to ask the front desk. . .if you can find them. If you go the bar for ice, the girls there get very nasty. I assume that means they are not connected, but how am I supposed to know that. Those girls at the bar criticize the hotel also. We spent an evening at that bar having drinks & leaving good tips and those girls were still nasty to me when I asked for ice.
The gym has 1 treadmill, 1 older eliptical (no arm functions), 1 stationary bike, & a universal. There is a TV. The was machine didn't work & again the front desk acted surprise but it was never repaired. No towels for gym, but you do get a pool towel in your room.
Rooms are very big. Most rooms are different. Two sinks--one in the bathroom & one outside the bathroom--was very convenient.
They were always out of eggs when I got to breakfast. Hard boiled eggs were good, cereal. Big eating place. There wasn't always someone there so no help if you needed something.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
35 reviews 35 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“There are nice B&Bs in the area...”
1 of 5 stars Reviewed 28 November 2011 via mobile

There are nice B&Bs in the area...I would recommend any of them. Better price, ambience, food and service. Support the local small business people for a win/win. This place is way overpriced for what it offers. I have been disappointed by the food, service and cleanliness here on the 2 occasions I stayed. I moved to the area after many visits and being local now for the past few months, I hear things...

  • Stayed December 2010
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about BEST WESTERN Plus Highland Inn & Conference Centre

  • Best Western Midland
  • Midland Best Western
Address: 924 King Street, Midland, Ontario L4R 4L3, Canada
Price range (per night):* INR6,281 - 11,950

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BEST WESTERN Plus Highland Inn & Conference Centre
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