It pains me to write this review since it means I have to relive my terrible ordeal but I’ve put it off long enough.
This place did not start out so bad: I asked for an upgrade at check in (yes apparently they have this at Comfort Inns) but was told it was not possible since I had booked and prepaid online. However, to our surprise, we had been given the largest room in the hotel with a King bed and a separate seating area with 2 sofas, chairs and a work desk – I guess this was their suite. Score one for the Comfort Inn.
We were in town for a wedding and my nightmare began when we got back from the reception. Let me preface this by saying that our group had a total of about 20 rooms in this place and we are all in the same wing. Note the hotel only has 60 rooms so we were occupying 1/3 of a hotel that was not even full to begin with. I digress…..
Given we had a “suite”, a group of us proceeded to continue the festivities in our room. Not 5 minutes after our friends joined us did we begin to be harassed by the night receptionist. It first started with a phone call where we were asked to quiet down. Fair enough, we did. This was followed by several other phone calls stating that he had come to our room, knocked on the door, listened to our noise as is permeated the stairwell, etc. I had finally had enough and marched downstairs to talk to him. He proceeded to say he had security footage of him knocking on our door to quiet us down. When I asked to see the footage I was shown grainy images that could not even confirm if it was indeed our room – for all I know this could have been filmed a week ago! A complete waste of my time! I then walked him over to the bottom of the stairwell where he said he could hear us and guess what - it was perfectly quiet, you could not hear a thing!
Needless to say he ruined the atmosphere and everyone dispersed for the night. Did he leave us alone? NO!!! He proceeded to call to say that leaving the door ajar was a fire violation and that the room was still too noisy – everyone had left! This was pure harassment and I told him as such. He finally left us alone at 3am.
To sum up: you could not pay me enough money to go back to this pit! I have never been treated so poorly in my life! In fact I feel like I deserve to be reimbursed for my troubles. If management has any integrity whatsoever they will comment on this review and get in touch with me for further details (I have no hope they will do this….)
- Owen Sound Comfort Inn
