My wife, our five year old daughter and myself had the misfortune of visiting Sunny Point Resort for a planned 5 night stay.
Well, we left after just ONE night.
It was THAT bad.
Here's the short of it:
1) Below average condition of cottage
2) Horribly decrepit children's playground and mini-putt
3) Over-priced
4) No amenities nearby
5) Not child-friendly
6) Not pet-friendly
7) Drinking water is unsafe
8) Zero concern for customer satisfaction
9) No brochures or pamphlets in the cottage for area attractions
10) Lousy beach front
The long of it:
We drove up from Toronto and arrived around 7 PM and were out by 10 AM the next morning. (We were required to pay for the full stay upon arrival---before even seeing what proved to be a depressing shack of a cottage).
We wanted to get a taste of the Muskokas and wanted to find a place that was pet-friendly.
(We brought along our two Scottish Terriers).
Sunny Point Resort had advertised (on their web page) that they were, indeed, "pet-friendly".
But how 'pet-friendly' could they be when they have signs posted as you entered the grounds--- (in bold, militaristic type that better suited a work camp from the ‘30’s)--- stating that:
’PETS ARE NOT ALLOWED AT THE OFFICE AND AT THE BEACH'.
So what exactly did they expect us to do with our two dogs while we check in at the office? Leave them in the hot car?
(Certainly we were given a bad feeling when the owner of Sunny Point greeted us---just outside the office--- while we had our two dogs on leashes beside us. He looked peeved at their presence. We were not likely to leave them in a sweltering car after the long drive).
By the way, the Sunny Point 'beach' is a complete joke as it is a miniscule scrub of dirt that looked most uninviting indeed; and in any event: NO DOGS ALLOWED.
Remember again, their selling point was that they were a 'dog friendly' resort.
The potable water was another issue.
We were asked by the owner if we had brought enough drinking water for our stay (we had some) because the water (from the lake) was 'absolutely fine water' (his words) but was likely to make us ill with diarrhea.
Newsflash: that means the water is NOT 'absolutely fine'. (They should at least state this on their web-site).
So washing dishes and brushing our teeth among other things would become an issue.
Then there were the recreational areas.
The children's playground was a joke. It was decrepit and shoddy and full of splinters (child-friendly indeed).
And I would never have believed that it was possible to screw up designing a child’s swing and yet they did (with flying colors!).
It was far too short and looked more like an instrument of torture!
The little mini-putt course was in even worse condition.
Absolutely abandoned and only kept (so that they could claim they had one);
well they don't--- it's a piece of garbage.
There was a haphazardly arranged 'volleyball court' on a patch of dirt and a basketball court best suited to a gulag.
There was virtually nowhere to let our dogs runs off-leash (which was definitely NOT the impression their web page gave us).
(You will notice one of their photos shows a lady handing a treat to a dog swimming up to her against a dock (remember dogs aren't allowed on the beach)---well, that's actually not safe as that dog would not have been able to get onto the dock unless helped.
In other words, it likely would have drowned).
Which brings me to, "drownings".
That was the one thing we were forewarned of by the owner when we asked him what concerns we should have for our family's stay at Sunny Point.
Now I realize that when it comes to staying at any lakeside cottages that water safety is the bleeding obvious (but it shows the utter lack of sensibility on the owner's part).
I think it would be better to have emphasized the need to be sure we were exercising a good sense of water safety at all times; both with our family members as well as our dogs.
(Certainly, at least, this shows the poor personal communication skills the owner displays).
We were expected to clean up the cottage before checking out; this includes doing the dishes.
Well, I don't know about you but I certainly wouldn't trust the last tenants of a cottage to have cleaned dishes well enough to be hygienically safe for use by the next patrons.
And by the way, the dishes that were there were already dirty.
More importantly, this is all for a going rate of $1,500 (with tax) for the 5 night stay; not inexpensive by any means!
We left after ONE night. We did not get our money back because we had to fully pay for the cottage up front.
(There seemed no point in discussing getting some of our money back with the owner; he was clearly NOT interested in customer satisfaction so why would we waste any more time than we already had).
(We wish we had instead gone to Clevelands House or The Delawanna Inn and stay for 3 nights at about the same price).
Do not go to Sunny Point Resort!
It's a miserable, run down enterprise that needs to go out of business.
It was "deliverance" to get out of there.
We will never go there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 September 2010
As the owners of Sunny Point Resort, it is very difficult for us to respond to such a caustic litany of negative comments much of which are simply not true.
The guests left after one night; this is factual.
The guest surmises that I was angry that he had his dogs on a leash in the parking lot. I didn’t even realize he had his dogs with him until I read this review. And, in any event, this wouldn’t have bothered me. It does bother me that this is his manner of complaint. When I don’t speak, I look angry. When I do speak, he has me saying things I never say. I check in hundreds of people every year. I know what I say. I also know that the guest was very agitated when he checked in and his wife seemed distressed. I thought they may have had a long drive in traffic and quickly processed their arrival.
I greeted the guest the next morning as he exited his minivan by our maintenance building and his reply was, “where is the garbage?” I showed him the container about 30 feet away. He handed me his key and said he was leaving. I was shocked and asked why. He said there was a family issue back home. He said nothing else and this was witnessed by one of my employees who was just as surprised with his actions and manner. With that he abruptly left. I wish I had probed further but he did not appear approachable.
The guest calls a well maintained newly renovated cottage with new kitchen, flooring, appliances, deck and steps to the lake a shack. It looks exactly like the pictures on the internet which were taken 9 months ago. Most of our guests love it. The beach John calls a miniscule scrub of dirt is 138 feet of sand waterfront and about 2,000 square feet beach sand area in size with 2 new decks and steps and an incredible view. The volleyball courts are professional size with a deep sand base with a quality net and surrounded by 18 ft high netting on 3 sides; John calls this haphazardly arranged on a patch of dirt. The guest calls our basketball courts best suited to a gulag. What does this mean? It is a flat, poured concrete base with nets on either end. The guest calls the playground a joke. It is new and double in size from a few years ago with 5 swings, 2 slides, 2 sand play areas, one tower, climbing ropes and 2 benches. We dedicate 80 ft by 60 ft to the playground. Etc.
Pet rules, drinking water and terms are all posted on our web site. The picture of the guest in the water at the dock with her dog is legitimate. It was taken by a 10 year guest and sent to us. We allow pets on 76 of the 84 acres of property. Most other cottage resorts don’t have nearly the amount of property that we do. The water comes from our very clean lake, is treated with a UV filter and tests perfect-we didn’t start the bottled water craze and advise guests to drink bottled water; payment terms are on the web site and sent along with the booking confirmation.
We constantly receive unsolicited emails from guests who have left and wanted to say thank you. None of these appear on trip advisor. Trip Advisor rules prohibit my quoting 3rd party sources which is what these letters represent. From July 30, 2010 to Aug 21, 2010, we received 12 unsolicited thank you letters; this is an incredible amount considering we only have 18 rental units. If I could quote these, I would. I would in fact because they compliment us on all of the areas that the complaining guest mentions.
My wife and I absolutely love Sunny Point. And our guests tell us all the time how much they like it here. Most of our business is repeats. In our 8 years of ownership, we have invested back almost 1 million dollars in capital improvements in our 18 rental unit resort. We have upgraded cottages, added steps, renovated the rec centre, purchased new sheets, towels, mattresses, pillows, blankets, pots and pans, tv’s, added a satellite system in every unit, added roofs, trucks, a new water trampoline, boats, motors, new canoes for every cottage, sofas, kitchens, new fridges at every unit, microwaves, vcr’s, etc. We have a capital items list every year that is mostly driven by guest request and input. Reconstruction of our mini putt on the radar and planned for. (we actually made repairs on the mini putt on the day the guest left as we had 2 other guests mention it earlier in the week; we were aware of some soft areas and they are now in good shape). We are truly sorry that the guests had such a bad feeling about their stay that they felt the need to leave abruptly without discussing their concerns and then post such a negative review. Travel Advisor is a very useful site as I use it myself; however, it seems it can also be a platform for wild exaggeration. We strongly disagree with much of what they say but wish them well in their future vacation stays.
Andy & Susan Vitch, Sunny Point Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC