This is an older hotel but the beds were very comfortable, there is a fridge and microwave and the wifi worked fine so I was quite happy with the room. Could have used a safe. There is however no elevator to the second floor which was a bit of an issue for the older relatives in my party who needed help with their luggage. There is no breakfast included though a very busy Tim Horton's next door, Starbuck's in the attached Sheraton lobby, and we went to some Chinese breakfast places a block away. The parking was crowded. That intersection is a very convenient location for the bus and in retrospect I would not have needed to rent a car to travel to and from the airport as there are several routes that run along Highway 7 from Richmond Hill Center. Check in was quick, though later I had trouble calling from the room and to have my phone unlocked for some reason. Overall happy with stay and would come again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 March 2012
Dear Thbucu,
Thank you for taking the time to tell us about your recent stay. I am happy to hear you enjoyed your stay, but let me apologize for the inconvenience you experienced with your phone. Sometimes there are computer glitches that are quickly fixed with a simple call so luckily we were able to remedy this defficiency quickly.
Our location is very convenient for out-of-town travelers and they are continuously improving our public transportation system. We have the VIVA bus system that provides access from just in front of our doorstep that connects you with the major transportation hubs to get wherever you need to go in the city. We also have lots to do within walking distance including over 30 restaurants within walking distance.
We look forward to welcoming you back to the 3-diamond Best Western Parkway Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC