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BEST WESTERN PLUS Hotel Universel Drummondville – reviews, photos

3.0 of 5
915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada
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BEST WESTERN PLUS Hotel Universel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville
4.0 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    15
    19
    7
    0
    7
Date Rating
New York City, New York
Senior Contributor
49 reviews 49 reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
“GREAT Find!”
5 of 5 stars Reviewed 12 January 2012

Wonderful hotel with friendly staff, plenty of parking, walkable to eating and shops, easy off and on for the highway. No free breakfast but attached restuarant and diner across the street. Business center, pool, exercise room. Beds had the BEST linens I ever had and were hugly comfy! Bathroom was clean and fine. Could have used a big mirror for dressing. Mirror was on closet door and tightly across from sink.Good room heating which is NEEDED in winter.
A great find in this area and would def stay here again!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask janetoco about BEST WESTERN PLUS Hotel Universel Drummondville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
8 February 2012
Bonjour,

First I want to thank you for your recent stay at our property during your trip in Drummondville City. You can be sure that your comments regarding our staff will be communicated.

I am glad to see that you enjoyed our location. Effectively, we are right off the highway 20, exit 177, between Quebec and Montreal City. So this is make it easy for our customer to get to our hotel and and go back to the road in the morning. Also, all of our guest have access in walkable distance to the shopping center, gaz station and a lot of restaurants.

Unfortunately, the breakfast is not included with our rooms. But the reason is because our restaurant La Verrière only served hot breakfast or breakfast buffet with full service. They also offer room service. We do not serve continental breakfast. However, we are povided to our customer advantageous opening hours: Tuesday till Saturday 6:30 am to 10 pm, sunday and monday 7 am to 9 pm. So they can offer Breakfast, lunch and dinner.

It is a great pleasure to see that you found are beds comfortable. We recently change alll of our mattresses for those with memory foam. They came from the company essentia and we have a lot of good comments. We always try to give great services to our guest. That is why we give free access to all of our guest to our free secured parking lot, to our indoor pool and spa, to our business center, free high speed internet and many others.

Again, thank you for giving us your feedback for your stay in our establishment and hope to serve you in the furture.
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Ottawa, Canada
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Quiet sleep on hwy 20”
3 of 5 stars Reviewed 31 December 2011

I stayed overnight at the Best Western hotel in Drummondville, Quebec. I arrived late and left early so didn't have an opportunity to check out the dining room. However, the king size bed was the new memory foam type and it was really comfortable. Only $99 for the night and it was just off the hwy and very quiet.

Room Tip: request a king room with a new bed
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rapidwrambler about BEST WESTERN PLUS Hotel Universel Drummondville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
8 February 2012
Bonjour,

First of all, I want to thank you for your recent stay at the BEST WESTERN PLUS Hotel Universel in Drummondville City.

I am very happy to see that you enjoyed our brand new memory foam mattresses. We changed it in all of our 109 rooms and 7 suites. Those came from the caompany Essentia. We also provided our guests to clock radio compatible with IPod and MP3. Comming soon, HD tV will be installed in all rooms.

If you are coming back to Drummondville City, and you have the opportunity to try our restaurant La Verrière, I just want to let you know that they offer to our curtomer breakfast (all day long), lunch and dinner. They can have for an extra of 3.00$ CAD room service.

As a business center, we always try to give advantageous rates on week. Since we are located right off the highway 20 at the exit 177, between Quebec and Montreal City, this is an easy way to have a good rest for the corporate client. We also prodide them to a lot of free services like our free secured parking lot, high speed internet, indoor pool and spa, business center and many others.

Again thank you for choosing our porperty and it will be a great pleasure to serve you in the furture.
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Waterloo, Ontario
Senior Contributor
40 reviews 40 reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Beds were comfortable but the chlorine smell near pool was overpowering”
3 of 5 stars Reviewed 29 August 2011

I recently stayed at this hotel twice. Once on my way to Northern Quebec and once on my way back. The staff was very pleasant and helpful. The beds were very comfortable, the linens and pillows were nice, and the air conditioning was pretty good. We did not have enough towels for the three of us but they were happy to give some more to us. The dryer in the room as the old built in white ones and in the first room is was a bit flaky.On the way there we stayed in a room on the outside (and odd numbered room on the 3rd floor) and I thought I would give a very good rating. On the way back we stayed on the third floor again in a room that was overlooking the pool. The smell didn't seem that bad as we brought our stuff in and got settled. But after we got back from dinner, I found the smell to be really bad. The hotel was pretty busy so I did not ask to change rooms. But I would not stay in a room near the pool again. I see in another review that the person thought it was bleach. I did notice a slight smell of bleach from the towels but it was definitely chlorine from the pool that filled the room (we noticed the window was open onto the pool). My daughters used the pool and thought it was ok but that the hot tub was funny coloured and only 88 degrees (relatively cool for a hot tub) and so they skipped it. There was quite a bit of pool noise but it ended promptly at 10pm so was ok as we had not tried to go to sleep yet.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kimosabi about BEST WESTERN PLUS Hotel Universel Drummondville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
7 September 2011
Hello,

First I would like to thank you for staying at our property during your trip through Drummondville City. Every guest's comments is really important to us.

You see me very happy to read that you enjoyed our mattresses. Indeed, we recently changed all of those. We took them from the company Essentia with memory foam. We know how much it is important to have a good night sleep before go back on the road.

I want to apologize regarding the problem you get with the bad smell of your room (chlorine). We have at our establishment an indoor pool. There is 21 of our 118 rooms that are facing it. and 7 of those has direct access. Normally we always make the guest aware of that smelling.

Thank you for your feedback regarding the whirpool that was to cold. You can be sure that the maintenance will be aware of this and we will do the necessary.

Again thank you for staying at our hotel and it will be a pleasure to serve you again.
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Lafontaine
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great Location and Service!”
4 of 5 stars Reviewed 27 August 2011

We stayed here during our trip to nothern Quebec. Check in and out very fast. Staff very friendly and bilingual.The room was very nice and the beds very comfortable. We appreciated the beautiful bedding. We had a nice room on the ground level, since we where traveling with two small dogs, this was a bonus! The pool area was okay. Restaurants in walking distance what was again much appreciated and you can not beat the price!

  • Stayed August 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tavelingagain about BEST WESTERN PLUS Hotel Universel Drummondville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
7 September 2011
Hello

First, I would like to thank you for having stayed at our establishment. Your feedback is really important to us. With your comments we always try to improve to give better services to all of our guests.

We also love to see guests like that are travelling with their beautiful pets. We charge no extra fee and always give a room with a direct access to the outside. So our customer can easily go with their pet take a walk.

I am glad to see that you also enjoyed our location and all the accomodations nearby. We are located halfway between Quebec City and Montreal and right off the exit 177 from highway 20. Also, all of our guests have access to a lot of services in walking distance: restaurants, coffee shop, shopong center, movie theater and many others.

But, I hope you enjoyed our services directly offered from the hotel. Like you noticed, we have an indoor pool and spa but we also offer free high speed internet access, free secured parking lot, restaurant onsite with room service available, a bar and many others.

Again, thank you for your comments and it will be a pleasure to serve you again.
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Brampton, Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Too much bleach”
3 of 5 stars Reviewed 18 August 2011

We stayed at this hotel during our trip from Southern Ontario to Northern New Brunswick for a family function. The hotel is fine, great location, only seconds from highway 20 and has a number of reasonably priced restaurants nearby. Our only complaint was the smell of bleach. We stayed at this hotel last January as well and noticed the smell of chlorine, but at that time we figured it was coming from the indoor pool. This time around our room was as far away from the pool as we could get and it still had a heavy chlorine smell. It appeared to be in the linens. Other than that annoyance, it is a great hotel.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Musakal about BEST WESTERN PLUS Hotel Universel Drummondville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
25 August 2011
Hello,

First I would like to thank you for giving us your feedback regarding your recent stay at the BEST WESTERN PLUS Hotel Universel in Drummondville city.

As I can see, you enjoyed the location of the facility. Indeed, we are located halfway between Montreal and Quebec City, bordering Highway 20. You just have to take the exit 177 and you get there in 2 minutes.

You seem to have enjoyed your room and our services. You see me very happy. And we made and are still doing several renovations. We have also added a few amenities to satisfy our customers. For example, guests can now enjoy a clock radio compatible with MP3 players and iPods. All our mattresses have been changed to those of the company Essentia with memory foam.

However I wish to offer you our apologies regarding the strong smell of bleach that you felt in the room. We actually doing a big clean bathrooms with a product that may leave that kind of smell. However, they do not contain bleach. They are all biodegradable.

Again, thank you for staing at our hotel and hope that we will have the opportunity to serve you again.
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Additional Information about BEST WESTERN PLUS Hotel Universel Drummondville

  • Best Western Drummondville
  • Drummondville Best Western
  • Best Western Hotel Drummondville
Address: 915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada
Price range (per night):* INR6,447 - 12,061

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