We stayed at this hotel during our trip from Southern Ontario to Northern New Brunswick for a family function. The hotel is fine, great location, only seconds from highway 20 and has a number of reasonably priced restaurants nearby. Our only complaint was the smell of bleach. We stayed at this hotel last January as well and noticed the smell of chlorine, but at that time we figured it was coming from the indoor pool. This time around our room was as far away from the pool as we could get and it still had a heavy chlorine smell. It appeared to be in the linens. Other than that annoyance, it is a great hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 August 2011
Hello,
First I would like to thank you for giving us your feedback regarding your recent stay at the BEST WESTERN PLUS Hotel Universel in Drummondville city.
As I can see, you enjoyed the location of the facility. Indeed, we are located halfway between Montreal and Quebec City, bordering Highway 20. You just have to take the exit 177 and you get there in 2 minutes.
You seem to have enjoyed your room and our services. You see me very happy. And we made and are still doing several renovations. We have also added a few amenities to satisfy our customers. For example, guests can now enjoy a clock radio compatible with MP3 players and iPods. All our mattresses have been changed to those of the company Essentia with memory foam.
However I wish to offer you our apologies regarding the strong smell of bleach that you felt in the room. We actually doing a big clean bathrooms with a product that may leave that kind of smell. However, they do not contain bleach. They are all biodegradable.
Again, thank you for staing at our hotel and hope that we will have the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC