We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to BEST WESTERN PLUS Hotel Universel Drummondville

BEST WESTERN PLUS Hotel Universel Drummondville – reviews, photos

3.0 of 5
915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada
Hotel amenities
Special offer
Earn a $50 Gift Card
BEST WESTERN PLUS Hotel Universel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville
4.0 of 5 stars 48 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

48 reviews from our community

    Trip type
Traveller rating
    15
    19
    7
    0
    7
Date Rating
Waterloo, Ontario
Senior Contributor
40 reviews 40 reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Beds were comfortable but the chlorine smell near pool was overpowering”
3 of 5 stars Reviewed 29 August 2011

I recently stayed at this hotel twice. Once on my way to Northern Quebec and once on my way back. The staff was very pleasant and helpful. The beds were very comfortable, the linens and pillows were nice, and the air conditioning was pretty good. We did not have enough towels for the three of us but they were happy to give some more to us. The dryer in the room as the old built in white ones and in the first room is was a bit flaky.On the way there we stayed in a room on the outside (and odd numbered room on the 3rd floor) and I thought I would give a very good rating. On the way back we stayed on the third floor again in a room that was overlooking the pool. The smell didn't seem that bad as we brought our stuff in and got settled. But after we got back from dinner, I found the smell to be really bad. The hotel was pretty busy so I did not ask to change rooms. But I would not stay in a room near the pool again. I see in another review that the person thought it was bleach. I did notice a slight smell of bleach from the towels but it was definitely chlorine from the pool that filled the room (we noticed the window was open onto the pool). My daughters used the pool and thought it was ok but that the hot tub was funny coloured and only 88 degrees (relatively cool for a hot tub) and so they skipped it. There was quite a bit of pool noise but it ended promptly at 10pm so was ok as we had not tried to go to sleep yet.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask kimosabi about BEST WESTERN PLUS Hotel Universel Drummondville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
7 September 2011
Hello,

First I would like to thank you for staying at our property during your trip through Drummondville City. Every guest's comments is really important to us.

You see me very happy to read that you enjoyed our mattresses. Indeed, we recently changed all of those. We took them from the company Essentia with memory foam. We know how much it is important to have a good night sleep before go back on the road.

I want to apologize regarding the problem you get with the bad smell of your room (chlorine). We have at our establishment an indoor pool. There is 21 of our 118 rooms that are facing it. and 7 of those has direct access. Normally we always make the guest aware of that smelling.

Thank you for your feedback regarding the whirpool that was to cold. You can be sure that the maintenance will be aware of this and we will do the necessary.

Again thank you for staying at our hotel and it will be a pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafontaine
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great Location and Service!”
4 of 5 stars Reviewed 27 August 2011

We stayed here during our trip to nothern Quebec. Check in and out very fast. Staff very friendly and bilingual.The room was very nice and the beds very comfortable. We appreciated the beautiful bedding. We had a nice room on the ground level, since we where traveling with two small dogs, this was a bonus! The pool area was okay. Restaurants in walking distance what was again much appreciated and you can not beat the price!

  • Stayed August 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask tavelingagain about BEST WESTERN PLUS Hotel Universel Drummondville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
7 September 2011
Hello

First, I would like to thank you for having stayed at our establishment. Your feedback is really important to us. With your comments we always try to improve to give better services to all of our guests.

We also love to see guests like that are travelling with their beautiful pets. We charge no extra fee and always give a room with a direct access to the outside. So our customer can easily go with their pet take a walk.

I am glad to see that you also enjoyed our location and all the accomodations nearby. We are located halfway between Quebec City and Montreal and right off the exit 177 from highway 20. Also, all of our guests have access to a lot of services in walking distance: restaurants, coffee shop, shopong center, movie theater and many others.

But, I hope you enjoyed our services directly offered from the hotel. Like you noticed, we have an indoor pool and spa but we also offer free high speed internet access, free secured parking lot, restaurant onsite with room service available, a bar and many others.

Again, thank you for your comments and it will be a pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brampton, Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Too much bleach”
3 of 5 stars Reviewed 18 August 2011

We stayed at this hotel during our trip from Southern Ontario to Northern New Brunswick for a family function. The hotel is fine, great location, only seconds from highway 20 and has a number of reasonably priced restaurants nearby. Our only complaint was the smell of bleach. We stayed at this hotel last January as well and noticed the smell of chlorine, but at that time we figured it was coming from the indoor pool. This time around our room was as far away from the pool as we could get and it still had a heavy chlorine smell. It appeared to be in the linens. Other than that annoyance, it is a great hotel.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Musakal about BEST WESTERN PLUS Hotel Universel Drummondville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
25 August 2011
Hello,

First I would like to thank you for giving us your feedback regarding your recent stay at the BEST WESTERN PLUS Hotel Universel in Drummondville city.

As I can see, you enjoyed the location of the facility. Indeed, we are located halfway between Montreal and Quebec City, bordering Highway 20. You just have to take the exit 177 and you get there in 2 minutes.

You seem to have enjoyed your room and our services. You see me very happy. And we made and are still doing several renovations. We have also added a few amenities to satisfy our customers. For example, guests can now enjoy a clock radio compatible with MP3 players and iPods. All our mattresses have been changed to those of the company Essentia with memory foam.

However I wish to offer you our apologies regarding the strong smell of bleach that you felt in the room. We actually doing a big clean bathrooms with a product that may leave that kind of smell. However, they do not contain bleach. They are all biodegradable.

Again, thank you for staing at our hotel and hope that we will have the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundas Ont
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent”
5 of 5 stars Reviewed 15 August 2011 via mobile

A very nice and convenient motel
Room was very comfortable with great bed

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask tombeckett about BEST WESTERN PLUS Hotel Universel Drummondville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
17 August 2011
Hello,

Let me start by thanking you for staying at our property during your trip at Drummondville city.

Great to see that you enjoyed your room and ou establishment. We always try to do our best to give to each guest an amazing experience. Our goal is to offer a courteous service, professional and adapted to the needs of each person.

This is one of the reason why our reception is open 24h hours a day, 7/7. So we are able to give a better service at any time of the day or night. We also give several services to our clients. We provide them a free secured parking lot, indoor swimming pool and whirpool, wireless free high speed internet, restaurant and bar on site with room service available and many others.

Your comments is very important to us and I want to thank you for giving your feedback regarding your last stay in our hotel. Hope that we will have an other opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Great renovated hotel for travelers with pets”
5 of 5 stars Reviewed 14 August 2011 via mobile

This is an older hotel that has been nicely renovated. Bathrooms were recently renovated and are very modern. Bed was very comfortable. We were traveling with a dog, and it was a very accepting place to stay with a dog.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask TravelingWrenMan about BEST WESTERN PLUS Hotel Universel Drummondville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review
18 August 2011
Bonjour,

Fisrt I would like to thank you for staying at the BEST WESTERN PLUS Hotel Universel of Drummondville city.

I am pleased to learn that you enjoyed your stay with us as well as the renovations that we have just completed. Indeed, we recently changed our mattresses for the comfort of those with memory foam : essentia. The bedding is also renewed recently.

It's been over 10 years that we are part of the program pet friendly. Glad to see that you were able to enjoy this service. When we made the implementation of the program, we took the decision to take stategic rooms on the first floor with an outdoor access to allow the client to go directly there from it. In addition, we do not charge any additional fees.

Thank you for staying at our establishment and for giving us your feedback. Hope that we will have the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed BEST WESTERN PLUS Hotel Universel Drummondville also viewed

Quality Suites Drummondville
4.5 of 5 stars 51 Reviews
Drummondville, Quebec
Show Prices ABS:HotelCheckRates-d319918?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Motel Drummond
4 of 5 stars 12 Reviews
Drummondville, Quebec
Show Prices ABS:HotelCheckRates-d1740563?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel and Suites Le Dauphin
4 of 5 stars 35 Reviews
Drummondville, Quebec
Show Prices ABS:HotelCheckRates-d183197?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 7 hotels in Drummondville, ranked by popularity »

Been to BEST WESTERN PLUS Hotel Universel Drummondville? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN PLUS Hotel Universel Drummondville

  • Best Western Drummondville
  • Drummondville Best Western
  • Best Western Hotel Drummondville
Address: 915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada
Price range (per night):* INR6,447 - 12,061

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Hotel Universel Drummondville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN PLUS Hotel Universel Drummondville
Show the lowest price for this hotel (from our partners)
Show Prices