Location - fantastic
Decor - 1980's
Staff - couldn't care less about your comfort - our air conditioning was broken ... when reported to the front desk I got a shrug of the shoulders and a "what do you want me to do about it?" Was told that the whole building was out ... it was nice and cool in the lobby at the front desk, also the office off to the side. Guests on either side of us said their rooms were nice and cool. Maintenance man agreed, finally, that it was broken but that he would be the one to decide if and when someone would be called to fix it.This is actually our home resort and the first time we've used it in 15 years ... we trade a lot for places in other parts of the world.

We were so upset and disappointed in our treatment that we left.

This was a trade through II for my Marriott property in Lake Tahoe. This property was once owned by Marriott but unfortunately is not anymore. The 2 bedroom, 2 bath unit was a nice size and came with washer/dryer, kitchen appliances, some pots and pans, plenty of glasses, mugs and dishes. The unit was stocked with coffee, sugar, salt/pepper, dishwashing liquid, dishwasher soap, plenty of paper towels,trashbags and a single load box of clothes soap. I had read several reviews stating those things were not provided so I was pleasantly surprised. The units are up Three Sisters Drive about a 2 mile walk to town. The location was very quite with walking trails close by.
The furniture in the unit was very dated. We are very self sufficient and it is a good thing because the front desk did not seem very interested in helping with the couple of questions I did have about the area. The front desk is only open from 8-5 daily. Guess I don't know what you would do if you had a problem after hours. There is a library with a computer and movies for your use but it too is only open from 8-5 when most people are out enjoying the area. They did have wired access in the units, no wifi.

A bit of a drive to the ski hills, but Canmore is quiet and low key. Condo was huge and well equipped. Washer and dryer in the unit is a huge plus. Hot tubs and pool were nice, but not new. Exercise room and "library" also a bit dated (no printer). In-room internet access is free, but not wi-fi (ethernet cables are free to borrow). Two maintenance issues arose and were partially resolved. DVD player cable was promply replaced but dirty air filters in furnace were supposedly godo for 1 more month and were not replaced when we asked. We left the heat off most of the time and were still comfortable due to heat from below and excellent insulation. Lack of 24 hour front desk attendant was odd but not really a bit deal. HEATED underground parking was a nice plus!

It was such a lovely resort and the serivce was great. The front desk hours were limited but staffs were professional and friendly. The resort had wonderful amenities such as library (free internet!), exercise room, hot tubs and outdoor pool. The resort offered one time basic housekeeping service at no charge but if you need full cleaning service you would have to pay extra cleaning fees which is typical for timeshare accommodation. Well maintained property with splendor veiws of surrounding mountain peaks!