I stayed at this Inn for 5 nights in Sept/Oct 2011, and found the service absolutely atrocious!! The room was ok (but I had to see 4 other rooms before I found one that was ok-either toilet didn't flush, or was in a weird location, etc.). There was a young female clerk working at the front desk who kept trying to initiate conversation with me and was overly chatty and said that she had worked at another hotel in Canmore and was fired. She also said that the Mountain View Inn was closing on Sunday Oct 2, 2011 for lack of business and would re-open in spring. When I checked in I paid cash, so they took a $50 deposit for incidentals and when I checked out on Oct 2 it was to be refunded to me. I went to the front desk and the office doors were locked and there was a sign on the desk saying they would reopen at 9am. Well, it was already 11am and no one was there. The coffee was on and the clerk's car was parked outside so she was in the building. I think she took the money and was hiding out somewhere in the Inn. I left a couple of messages on the Inn's voice mail for the owner, Tina Sidhu, and got no reply. I mentionned that if I did not get my $50 back I would sue them and take other legal action.
They sound like a bunch of crooks. And what kind of an Inn would hire a clerk like that? She must have bad references. And what a way to treat a guest! I paid $75 a night to stay there for 5 nights and there is no reason for them not to refund my deposit.
This place should be avoided at all costs! My guess is that they will not be re-opening due to crappy service.
- Mountain View Hotel
- Mountain View Inn Canmore
