There appeared to be no other rooms in town; summer Saturday with bicycle and running events, so I was glad to get a room. Good price $79. Room was fine, clean, bit basic no problem. That part of the stay was OK.
Then comes the continuing saga of Tina Sidhu, the manager (name on the business card).
Exhibit A) My experience July 2011 begins around midnight with several adults and a couple of small children bursting from the lobby past my room to their rooms farther down the hall into another area of the motel, loudly shouting, laughing etc, and continuing thusly in the hall for many, many minutes. I concluded that maybe these were friends/relatives of the owner, not guests. I went back to sleep, until a similar disturbance happened about 3 AM, this time with the same loud adults and now twenty-somethings chasing each other up and down the hall to loud laughter.. I went into the hall to ask the partly-dressed woman to be quiet. The party became quiet after a long 30 minutes.
I wrote a note immediately, and left it at the front desk. In the morning, the clerk (who said that she was the manager; Tina) made no mention of the affair when I stood at the desk while checking out. Then I complained. She said that I should have called the Emergency number (which was plainly written on a large card on the front desk; no overnight clerk). I explained that Emergency to meant to me fire, mayhem etc; I felt it impolite of me to call at 3 AM simply for inconsiderate behavior of others, behavior that would disappear in another few minutes. She just shrugged: no call, no remedy (and no interest). Later in our continuing discussion she explicity said that at $79, you can't expect a Best Western experience. I suggested a small refund: no way.
Exhibit B) See review Febrruary 15, 2008. Tina again very unhelpful
Exhibit C) review August 22, 2008. After complaints from the reviewer, the manager is (approximately) quoted as saying: "That's what you get for $109. For Canmore, that's a pretty good rate."
Exhibit D) review April 12, 2009. Reviewer comments "owner's kids were staying at the same time and partied until 2 AM"
Pretty consistent picture of a physically decent place that I would avoid due to uncaring management with neglible ideas of customer relations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC