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Solara Resort & Spa – reviews, photos

4.0 of 5
187 Kananaskis Way, Canmore, Alberta T1W 0A3, Canada
Hotel amenities
Special offer
3rd Night Free
Solara Resort & Spa
Ranked #9 of 30 hotels in Canmore
4.0 of 5 stars 116 Reviews
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116 reviews from our community

    Trip type
Traveller rating
    68
    19
    12
    13
    4
Date Rating
Edmonton, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellent amenities and confused staff”
4 of 5 stars Reviewed 30 January 2012

We have spent 5 days at Solara. The room, which in our case included a kitchen and two bathrooms, was very well equipped. The hotel provides free high-speed wireless internet that worked quite well. The elevators are sloooow. We ended up walking the stairs.
The staff was new and confused, although pleasant to talk to. We had difficulties finding our room (we had to use two elevators and go across two floors) and they did not offer much assistance. One of the "fake" fireplaces was broken and they did not manage to fix it over 4 days since we reported that. They knew little to none about the organized events at the hotel so be warned that you will know only what the web site tells about these.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Lukasz K about Solara Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deryk Spina, Rooms Division Manager at Solara Resort & Spa, responded to this review
1 February 2012
Thank you for your review of our Resort.

We take great pride in our resort. At first it may seem challenging to navigate through as it is a rather large resort but it doesn't take too much time before our guests feel right at home. All amenities including our hot tub, splash park, theatre, ballroom, spa and fitness facilities are all conveniently located in one main area.

We will address your concerns accordingly and will revisit our current line of communication so that our front line team is armed with the most up-to-date information on any and all events that may be going on at the resort.

Thank you for sharing your experience with us and the TripAdvisor community. We value your words.

Sincerely,
Deryk Spina
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Okotoks, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“shiny appliances ... BUT NOTHING ELSE WORTH THE STAY.”
2 of 5 stars Reviewed 19 January 2012
4
people found this review helpful

nice european appliances and spacious suites with nice (looking) but very uncomforable sofa and chairs. Worst bed pillows ever! Filthy hallways (stained & dirty) with flickering lights and constant stream of dust bunnies blowing in under the door of suite. Very strange layout to complex with bizarre arrangement of (very limited and sub-par) facilities; takes forever to walk to theater, hot tub, games room or front desk and not children friendly in that respect. . Theater, but no movie one night. Several amenities/extras that are listed in rooms did not come with even when requeisted i.e.) DVD player/ps2 as were told there was; dish & laundry soap, dish cloths. No maid service over 4 days save towels once. Just forget about asking for anything as they just don't respond or care. Reception staff just too inexperienced and ignorant to be helpful the point of being outright rude. Unimaginative and dirty rec/hot tub rooms. No heat on electric fireplace and broken mirror in bathroom. Attempted to overcharge error on checkout though did finally correct after pleading discussion and absolutely unapologetic. GIVEN THE CHOICE IN CANMORE, I WOULD NOT RECOMMEND STAYING HERE, PERIOD. Where is the service and care in ownership these days!

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask OurFamilyTravelsLots about Solara Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deryk Spina, Rooms Division Manager at Solara Resort & Spa, responded to this review
1 February 2012
We have looked into the issues brought forth in this review and wish to share to the readers that Solara Resort and Spa is a brand new complex, only a couple of years old. Our beautiful resort features amenities such as an impressive 96-seat theatre, the brand new 8000 square foot One Wellness Spa and fitness facilities, an indoor kids wading pool with splash park and meeting facilities.

Also noteworthy is that all areas of the resort are cared for daily by hard-working team members. Our local and knowledgeable guest service agents are committed to excellence in customer service and approach each guest with a genuine kindness and willingness to serve.

As hoteliers, we believe that with so many options to choose from, it's our level of service that will set us apart. It is difficult for us to fully trust the source and validity of this review however, we trust that the TripAdvisor community members are able to differentiate between a truly genuine review versus one that may fabricate scenarios.

Thank you,
Deryk Spina
Rooms Division Manager
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Calgary, Alberta, Canada
1 review
“Best Place in Canmore”
5 of 5 stars Reviewed 19 January 2012

My boyfriend and I stayed at Solara Resort in Canmore back in December for 1 night. My first impression was of the Front Office when I checked in. The decor and set up of the Front Office is professional and welcoming. I was instantly greeted by the Front Desk Agent who welcomed me to the hotel with a smile. Check in was quick and flawless. The agent explained the amenities and the location of my room. The parkade was large and easily layed out. My first impression of the room was "Beautiful". As an individual who works in hotels and a former Housekeeping Manager, I quickly inspected the room for cleanliness... It was spotless. I especially appreciate how they recognize their housekeeping staff with a letter attached to the mirror in the bathroom acknowledging who cleaned the room and the opportunity to turn their name into the Front desk to appreciate their hard work. I did this without hesitation.
The room is large, well stocked with kitchen amenities to make a home cooked meal, washer and dryer, spacious bathroom with one of the best soaker tubs I have ever seen in a hotel, and the most comfortable bed ever!

The resort is riddled with amenities: Hot tub, kids water park, spa, 100 person movie theatre (Amazing), Business centre, huge fitness centre and meeting space.
It's also a short walk to downtown Canmore!

I used to live in Canmore, but moved to Calgary and I am a frequent visitor to Canmore.
There is no doubt that this will always be our place to stay.

Great job Solara! I look forward to coming back soon!

Room Tip: Ask for a room with a view.. the mountains are breathtaking!
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Steph G about Solara Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deryk Spina, Rooms Division Manager at Solara Resort & Spa, responded to this review
1 February 2012
Thank you for your glowing review of Solara Resort and Spa.

We're very proud of our resort and appreciate that you have taken note of the details throughout it. From it's conception, Solara Resort and Spa was planned to be a resort like no other in the Bow Valley. In order to achieve this only the finest finishings were used in the suites and throughout the resort. The deep soaker tubs that are available in our premium suites are a great way to escape and relax from a tiring day of skiing in the Rockies!

We look forward to welcoming you back. Remember to take advantage of your repeat guest rate when booking.

Thank you again for your contribution to TripAdvisor.

Kindest regards,
Deryk Spina
Rooms Division Manager
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Edmonton
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“Save your time and money....”
3 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Our 3 day stay at the Solara was overshadowed by poor service, inappropriate comments by hotel staff and the kids pool/play area being shut down without any knowledge of it until after we arrived. While the suites are nice, they cost to stay is higher than what I would expect to pay for substandard service and leisure activities that are unavailable. Next time we'll try something else.

Room Tip: Book elsewhere
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  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Bubba G about Solara Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deryk Spina, Rooms Division Manager at Solara Resort & Spa, responded to this review
18 January 2012
Thank you for your candid review of Solara Resort and Spa.

Your review helps us to learn about our weeknesses and apply the proper measures to ensure we improve. Your review is therefore very valuable to us and we thank you for this contribution to TripAdvisor.

Since your stay in September 2011 we have made several changes. Quality service to our guests has been a main priority and remains as such. We have expanded our amenity space and service offerings with the newly opened 8,00 square foot One Wellness and Spa. The private fitness cetnre's cardio equipment are equipped with iPod docks and they also feature the widely popular TRX training equipment.

We would very much appreciate to opportunity to speak with you and potentially have you back to experience today's Solara Resort and Spa. Please do not hesitate to contact me to discuss the details of your last stay in more detail.

With kind regards,

Deryk Spina
Rooms Division Manager
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Leeds, United Kingdom
Senior Contributor
40 reviews 40 reviews
Reviews in 26 cities Reviews in 26 cities
8 helpful votes 8 helpful votes
“Comfortably the best hotel I've stayed in”
5 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

We stayed here with my parents in a 2 bedroomed room and we instantly blown away by the rooms. Everything seemed brand new and was just perfect. The bed was so comfortable I didn't want to get up!

If i had to be really REALLY picky the only thing I could complain about is that the main bedroom had a tv but ours did not, but that isn't even a complaint as there was one in the living room we could watch.

Cannot wait to stay here again, just have to save up some pennies!

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MissEmma1985 about Solara Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deryk Spina, Rooms Division Manager at Solara Resort & Spa, responded to this review
18 January 2012
Thank you for you review.

Our suites are truly amazing indeed. Full gourmet kitchens, BBQs on the balconies, wine fridges and now PS3s! It's like being in your own luxury home tucked in the middle of the majestic Rocky Mountains. There is so much you can explore just a few steps away from our front door. Or if you prefer, just relax, stay in, and treat yourself to some time off at One Wellness and Spa.

We would be delighted to have you back here soon. Get in touch with us and let us know that you have stayed with us to get your exclusive repeat guest discount. Thank you once again for this review.

Warm wishes,

Deryk Spina
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Solara Resort & Spa

187 Kananaskis Way, Canmore, Alberta T1W 0A3, Canada
Price range (per night):* INR10,366 - 16,998

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