Basic room on 3rd floor. Nice white bed linens and duvet covers/shams. It was nice to see that so their is no 'question' in your mind as to what could be on the bed cover ;-) Room was near the beginning of the hall near the ice chest, so we could often hear the people in the halls talking (could be due to the huge gap in the door/frame). Nonetheless, the hotel was nice, room was very clean. We had breakfast at Vic's - I had read reviews in the past about the bacon 'dripping' in grease, with comments from the manager that they would work to correct this...so I figured by now that the issue would have been addressed - NOPE. It was a gross breakfast. Service was really not good - and I am not overly picky in that regard. It seemed there was no organization, everyone seemed all over the map and it was not overly busy to say the least. Seems very poorly managed. We waited several minutes before someone even came to seat us, then she had to 'set up' our table!? Once seated, we were initially going to order the buffet, but it didnt look appealing: greasy sausage, no bacon, liquid eggs, and warm yogurt. So we decided to order, which took forever to have them come over and notice we were not eating the buffet. The order took quite a while to come. I had ordered my eggs 'over medium' and they were barely 'over easy' (dripping with 'snot' aka runny egg white) gag. Finally after 15 mins our mail server asked how our meal was. This should be done within a couple mins of getting the meal. The bacon (Applewood) was literally 'dripping' on my plate as I held it up. We had a dry mini bran muffin on our plates, with not even a dollop of butter, nada, nothing. Toast was barely buttered, it appeared as tho it was given a quick brush of butter in the very middle, not even close to the crust (gag).
Great hotel, just dont eat at Vics - it will be a disappointment as clearly nothing has actually been done to address the past remarks.
Room Tip: Wish I had my camera in the Vics restaurant to show you....
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 February 2012
Dear ShannonShannon:
Thank you for your feedback on the hotel and Vic’s. I was pleased to read you enjoyed the hotel however to say that I was disappointed to read of your comments regarding your restaurant experience is an understatement. We do follow up on all guest feedback and in this case we have not lived up to our promise of making it better. I can assure you I will personally speak to each member of the culinary team to ensure this is no longer a concern. Thank you again for your honest feedback and please feel free to contact me personally to discuss this matter further.
Sincerely,
Sarah Law
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC