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Grande Rockies Resort – reviews, photos

3.5 of 5
901 Mountain Street, Canmore, Alberta AB T1W, Canada
Hotel amenities
Grande Rockies Resort
Grande Rockies Resort
Grande Rockies Resort
Grande Rockies Resort
Grande Rockies Resort
Grande Rockies Resort
Ranked #5 of 30 hotels in Canmore
4.5 of 5 stars 121 Reviews
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121 reviews from our community

What travellers say about this hotel
  • Hot tub(8)
  • Bedroom suite(7)
  • Living room(7)
  • Underground parking(7)
  • Very comfortable(6)
  • Water slide(6)
  • Really nice(5)
  • Full kitchen(5)
  • Next time(4)
  • King bed(4)
Traveller rating
    68
    35
    11
    4
    3
Only show reviews for Family (41) | Couples (54) | Business (10)
Date Rating
Calgary, Alberta, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“awesome”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

fancy fancy fancy...This place is amazing...I can't believe it wasn't packed. We stayed during the week and this place is a GEM!!! we ate down the street at Crazyweed...also very awesome. I did have a beer in the lounge and the service was good, good selection of beer etc. We didn't swim but that facility looked awesome as well. We took a stroll the the gym as well...very nice with all the up to date equipment.

Friendly staff all the way around and the underground parking is also a huge bonus.

Room Tip: ask for a room close to the elevator that takes you down to the parking lot
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Guyitt, General Manager at Grande Rockies Resort, responded to this review
8 February 2012
Dear Grande Rockies Resort Guest,

Thank you very much for your kind words towards our resort and our staff. I am glad that you enjoyed your time when you stayed with us and hope to welcome you back in the near future. I have shared your comments with the operations team at the resort. Again thank you for taking the time and sharing your review of our hotel.
Kind Regards,
Jason Guyitt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Nice, new and clean”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

Wicked nice place. Nicely furnished. The restaurant service was exceptional but it is the typical fancy expensive place where the meal and service were really good but I still left feeling hungry because the serving size wasnt much, especially for what we paid.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nawledg about Grande Rockies Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Guyitt, General Manager at Grande Rockies Resort, responded to this review
3 February 2012
Dear Grande Rockies Resort Guest,
Thank you very much for your kind words about our resort, the amentities we offer and our service. I have shared your comments with our team. I am happy that you enjoyed Habitat dining room and that you felt the food and service was great. I did notice that you dined with us back in the summer time, and since that time, we have made some changes with Habitat and are now offering a more attractive menu offering, starting from $35 per person for a 3 course dinner. Hope to see you return to our resort in the future and have the opportunity to dine again in Habitat.
Kind Regards,
Jason Guyitt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Best Service in Canmore/Banff!!”
5 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Went here spent 2 nights to propose to my girlfriend and the staff was absolutely amazing!! They were all very friendly, EXTREMELY helpful and were willing to help you for any of your needs. Blaine at the front desk especially helped me out in a tremendous way he gave great suggestions and the staff was kind and friendly and made it very enjoyable.
The rooms are very spacious, clean, ours had a full kitchen, washer dryer, and a steam shower. The room also had a BBQ and all the tools you needed including free coffee. If you want to eat out the restaurant at the hotel "Habitat" is very good, with again amazing service, and a great menu. The food was excellent and they a 3 course menu for only $35 per person.
I definitely recommend it, and they are really close to the highway to get in and get out, there are also a ton of other amenities including grocery stores, sports shops, rentals, Korean BBQ, etc.
I have never stayed here before, but without a doubt I am coming back and hopefully soon.
Thanks to everyone at the Grande Rockies Resort for helping us in our special time, and I hope others will enjoy this place as well.

Room Tip: Rooms facing the main street are quieter, but getting the upgrade is amazing since you get a direct...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Guyitt, General Manager at Grande Rockies Resort, responded to this review
31 January 2012
Dear Grande Rockies Guest,

Thank you very much for your kind words towards and we appreciate your support and business. I have shared your comments with the operations team at ther resort.
On behalf of the resort, congradulations on your recent engagement and happy that our team was able to make this a special getaway for you and your new fiance. We look forward to welcoming you back to the Grande Rockies Resort in the near future.
Kind Regards,
Jason Guyitt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Senior Contributor
29 reviews 29 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“my wonderfull stay”
5 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

i had a wonderfull stay at the grande rockies hotel my suite was delightfull it had very comfertable surroundings the staff were excellent and the town of canmore is delightfull such a lot to do would stay here again thank you very much for a great stay

  • Stayed September 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Guyitt, General Manager at Grande Rockies Resort, responded to this review
9 January 2012
Dear Grande Rockies Resort,
Thank you for taking the time to fill out a response on your experience at our resort. We are very pleased that you enjoyed your stay, your room and the service our staff provided to you while staying with us. I have shared your great comments with our operations team. We look forward to welcoming you back in the near future.
Kind Regards,
Jason Guyitt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Alberta
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“Pigeon Infestation”
3 of 5 stars Reviewed 28 December 2011

We checked in our room early evening and were impressed with our one bedroom suite. My husband went out on the balcony later that night and came right back in saying that there were bird droppings all over the balcony floor. It was dark outside at that time and when I looked I did see a lot on the BBQ but did not see how bad the deck was. The next morning my husband went out on the balcony again and called me to come and look. I cannot believe what I saw. Mounds of droppings, defacing façades all over the bbq, the table and chairs and even an pigeon egg that had obviously dropped out of a nest. Disgusting. We soon went out for the day and stopped at the front desk to ask to have it cleaned and sanitized or move us. Upon our return we found a note from housekeeping in our room saying they were sorry and the balcony had been cleaned. I could not find myself using the bbq that night like we planned as I was not convinced the bbq had been cleaned all that well. When we checked out the next day I again mentioned how disgusted I was having to see the bird droppings and again I got an apology. I asked if there was any money taken off of my bill and the lady said she was unable to do that as the amount had already been applied to my credit card and she could not reverse any of the charges. she then printed out my receipt and again I told her how disappointed I was that nothing could be done and between taxes and a 15.00 "resort fee" being charged that I was unaware of my bill was 60.00 more than I thought it was going to be. Again, the inside of the room was very clean and if it wasn't for having beautiful weather the 2 nights we were there we probably would have never noticed that mess out on our deck. Check your room before you have your room charges put on your credit card.

Room Tip: Check the balcony for pigeon infestation.
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  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Guyitt, General Manager at Grande Rockies Resort, responded to this review
9 January 2012
Dear Grande Rockies Resort Guest,

Thank you for taking the time to fill out a response on your recent experience at our resort. I am glad that you found the rooms and service beyond expectation. On behalf of the Resort, I do sincerely apologize for the issues with the Pigeon Infestation on your patio and that this was not corrected prior to your arrival. Whether the weather is nice or not, it is our standard to ensure our patio's and bbq's are cleaned to standard, for the reason that we want our guests enjoy their entire room which does include the patio's. Unfortunately we cannot control what the wildlife does outside our building, but we do control when these issues arise and need to be proactive to ensure these messes are rectified.

Once again please do accept my sincere apology and we do look forward to welcoming you back to the Grande Rockies in the future. Please do not hesitate to contact me directly at 403.679.5201 to have a further conversation regarding your concerns. It is my hope that we can resolve your concerns in a timely matter.
Kind Regards,
Jason Guyitt
General Manager
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Additional Information about Grande Rockies Resort

901 Mountain Street, Canmore, Alberta AB T1W, Canada
Price range (per night):* INR9,307 - 13,598

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