There were bugs crawling on the floor and two large flies in the room when we checked in. The grout in the shower had black mold all over it and there was some sort of weird green permanent crust around the base of the plug up to the tap. The tap in the sink leaked ALL night. Half of the dishes in the cupboard were dirty and we found hair (which appeared to be dog hair) all over the blanket that covered the sheets.

I have never been so disgusted at an establishment in my life. The worst of it is that we paid $95.00 for a double room, plus tax. We stayed a couple of nights and didn't receive housekeeping service ONCE. I don't understand how the owner justifies the price when you don't even receive fresh towels or amenities.

The Asian man at the Front Desk was awful. He wasn't able to help with ANY of our problems and he was extremely patronizing, rude and did nothing in the means of customer service. Our air conditioner didn't have any knobs on it and I tried to explain this to the Front Desk man. He then smugly tried to show me how to use the Air conditioner in the lobby. Once he realized he hadn't understood me correctly, he had to pull the knobs off of the air conditioner in the lobby and made me attempt to go back to my room and use those, and then the AC STILL didn't work.

They have *COMPLIMENTARY* wireless internet, but it doesn't connect, so if they mention that as a perk...you're going to spend half the night trying to get it to work just to find out that it doesn't. No Laundry facilities or restaurant on site.

Staying one night on our way through. Nice amenities, price is right. Clean and well taken care of.

Not fit for human habitation + Worst service ever = The Akai. This place would get a no star rating if this system allowed that. My expectations were low to begin with, but it's mind blowing a place this filthy can be allowed to remain in business. I took a room at the Akai in August 2010 only because there was nothing else left in Canmore due to the long weekend. The room was not yet clean when I checked in at 2:30 pm and was told I could not see it. The service at this point was very courteous, but I should have walked away right then. I went by later and got my key, and went to the event I was attending. After arriving back to my room, # 41, early in the morning, I was greeted by the smell of rotting garbage, mold in the shower and no shower head, urine and hair on the bathroom floor behind the toilet, dried up food in the sink and fridge, and the dirtiest dark blue carpet I have ever seen. The cleanest thing in the room was the sheets on the bed. When I pulled these back to look at them, I happened to lean over the other side of the bed, and there was a half decayed pork chop on the floor. This was company to the pop bottles, hair, bottle caps and dirty kleenex also under the bed. There was no one in the office until 8:30 am, so I spent an uncomfortable night in my truck. My choice, right? When I approached the owner/manager in the morning, he didn't offer so much as an apology when I showed him the pork chop and flat out refused a refund or any other kind of reparation. After an attempt to reason with him and explain why the condition of the room was so poor I did not sleep in the room, he told me to get out and that he was calling the police. At this point, I am still a registered "guest", if only on paper, and have not even so much as raised my voice. I told him to yes please call the police, I would be happy to show them my room. Needless to say, I did not get my $107 back. If your last resort is the Akai, then you're better off sleeping in the park - it's cleaner.

In March 2010. I had to stay in the crack house called The Akai. I have to say this motel is the most repulsive place I had stayed in. When we checked in there was an Asian Guy at the front desk, " if you want to call it that" that was drunk. You can smell the booze off his breath and when he talked it all went into one word. Then he gave us a room and when we got to the first room he gave us it was not even done. The room had dirty dishes in the sink and the bed was not made there was garbage everywhere and smelled like something died in it. So then we went back to front desk and asked to have a different room because the one he gave us was dirty. So he was mad and made some comments under his breath and gave us a different room. Once we got into the room that we stayed in for a few hours. The room was so grimy and unsanitary, that I didn't want to touch anything. I looked under the bed and there was moldy food and a sock that must have been there for a month or so because the amount of dust that was on it, the walls where so dirty it looked like there was a film of smoke on the walls mixed with vegetable oil. The room smelled like the back of a dump truck and nothing worked in the room. The little kitchenette was like looking into a crack house kitchen you see on the movies. The cups where dirty and dishes still had food stuck to them. The silverware where as bad and the tips of the knives where burnt. The bathroom was bad!!! Nothing was clean the toilet was almost black and the bathtub had a dark ring around it. The heat in the place was not working and everything was just so awful. But the far most revolting thing that happen that night was when we turned off the lights and got into bed just after a few minutes when it was dark you started to hear things move in the walls on the floor everywhere it was like sleeping in the forest that was infested with bugs. Then my wife looked at me and said that she thinks she felt something by her foot, so then she jumped out of bed and I pulled the sheets back and seen a huge cockroach or some kind of beetle but after smashing it with my boot and trying to kill it it just would not die. So I cornered it and picked it up with paper towel and flushed it in the toilet that's when we got our cloths on and left. I didn't even want to go to front desk and deal with a refund or talk to the drunk staff about this! I just needed to get the hell out of there!!! If I had to rate this place from 1-10 i would give it a number so low that even the lowest number to man would still be not enough. I would not recommend this motel/hole in the ground to anyone!!!! So if you want to deal with something you would in like an episode of trailer park boys then by all means go to the Akai... But if your someone that is just a bit clean find a different motel there are a lot in Canmore that are clean and nice and allowed pets