We were pleasantly surprised when we stayed at this hotel recently. Beth at the front desk was efficient and helpful, making sure we were acquainted with all the amenities. There is no elevator in the 2-storey building, but we were immediately offered help with our luggage. The room was very clean and the bed extremely comfortable. There was a flatscreen TV and the channels were listed on a sheet beside the TV. Saves time rather than having to channel surf just to find the guide! As we were on a road trip, we made use of the guest laundry and the dryer actually dried the clothes without needing to be fed more coins.

Past experiences with this hotel chain have been mediocre at best, but this one is very well-managed and definitely earned a better score. The only minor dislike was the bathroom which is too small, and there is nowhere to put any toiletries.

We will stay at this location if we are in the area again.

I have been going to the Holiday Inn "Green Tea" restaurant for over 2 years and have never had a bad meal and never had bad service. When we spend the weekend in Edmonton, we head home and drive all the way to Hinton to eat.The same girl seems to have been serving us for all this time, her name is Shella and she always makes us feel so welcome. I won't eat anywhere else in Hinton. They go out of their way to accomodate their customers.

The rooms are tarted up but they need to be rebuilt. The new pool and hot tub area is the best. Without that it would be a sorry time of it. The hot tub needs to be hot though. I am sure they can rectify that easily enough. The hanging flags to decorate the pool area is a nice touch. The coconut-lime shampoos are nice but our room was missing soap. But alas, the rooms need to be rebuilt. It has a dingy feel to it. I heard a person at the front desk was being moved because a counter had fallen and we also had to move rooms because a curtain fell. Then the toilet was running when we arrived but we were able to subdue it! The pictures above the beds help brighten the otherwise dumpy feel to the place. Particularly the basement floor is kind of claustraphobic with low ceilings. The bathroom set-up with the tub & toilet separate is tiny and uncomfortable. The bathroom counter is too low. Adding the microwave & fridge is great. I had a good sleep though. The bed was comfortable enough. The staff are caring and did go out of their way to help out, particularly sending someone to help us move. It is not the fault of the staff though that the Inn is in need! Maybe a more budget price would soften the falling apart feel and the inconveniences of the uncomfortableness would not be so bothersome!

The place is very nice and newly renovated. The rooms are very clean with comfortable beds, nice clean washrooms and excellent service. The hotel management was very helpful and took great care of the guests. The indoor swimming pool was such a great facility, my kids and friends enjoyed the bath. We would highly recommend this place to everyone. Very good value for your money. If you are planning to visit the Rockies, then this is a very great convenient place with reasonable rent and manageable distance from all the sightseeing.