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River Rock Casino Resort – reviews, photos

4.0 of 5
8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Hotel amenities
River Rock Casino Resort
Ranked #10 of 26 hotels in Richmond
4.0 of 5 stars 260 Reviews
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260 reviews from our community

What travellers say about this hotel
  • Very nice(16)
  • Sky train(13)
  • Breakfast buffet(11)
  • Downtown Vancouver(11)
  • Bedroom suite(8)
  • Food court(8)
  • Canada line(5)
  • Hot tub(3)
  • Pool area(3)
Traveller rating
    104
    98
    31
    11
    16
Only show reviews for Family (39) | Couples (96) | Business (42)
Date Rating
Guelph, Ontario
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Amazing River Hotel”
5 of 5 stars Reviewed 12 February 2012

I was one of the first guests to stay in this hotel when it opened (in fact, they were still stocking the mini-bar in the room for the first time when I entered my room). I stayed there the first night they opened and several times since when I'm in Vancouver for business. Its definitively convenient to the airport (YVR).

This is a great property for business travellers and adults. It is attached to the casino, which I don't use, but it does provide for an interesting atmosphere. I've never seen kids there, and I don't think there is much to offer for them, however for the business traveller or someone who wants to get away for the weekend (or any time) it's a great place.

At the time of booking, I did not know they are right on the SkyTrain route - which comes from the airport to downtown. I rented a car as I did not know this... There was several days, even with a car, I just used the SkyTrain to downtown. For $2.50 you can ride the SkyTrain downtown and not have to worry about traffic, parking or gas (and it's only about a twenty minute ride). There is almost no good reason to take a car!

I love watching the logs make their way down the river. It is quite the site and you can view this from several different places around the property - including your room if you get a "River View."

The food in the restaurant is very good. There is almost something for everyone. There is also great views of the river from their too. I like the fact how you get your own food (buffet) and the server makes sure your drinks are topped up.

The only part of the hotel I did not like was the lengthy walk to my car in the parkade. The walk was not so bad, however it is the smoking of the casino visitors and other hotel guests during this walk that makes it awkward. I often had to hold my breathe as it bothers me a bit. I wish the hotel could make that smoke free and find a designated area for the smokers (perhaps there is one, and the people weren't following the rules?), however that is the only negative I can mention. This would definitely not stop me from staying their again.

Room Tip: I had asked for a River View and was told for what I paid (pre-paid) and the length of stay that I c...
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  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravelGuy747 about River Rock Casino Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland Monteiro, General Manager at River Rock Casino Resort, responded to this review
13 February 2012
Dear TravelGuy747,

We are very happy to hear about your great experience with us! Our proximity to the skytrain route is such a time saver and are glad to see you were able to take advantage of this. For any future visits, I want to let you know that we do have the one self-parking lot that is complimentary(the one you utilized), a paid overnight parking in a secure lot as well as paid valet parking which does decrease walking time and therefore you will not have to walk by the smoking permitted areas outside. We are glad you liked your "River View Room" and all the activity that can happen out there. Thank you for your patronage and we look forward to you staying with us again.

Kindly,
Roland Monteiro
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New Westminster, Canada
1 review
“Best night ever!”
5 of 5 stars Reviewed 8 February 2012

Spent the night to watch the UFC fights with my boyfriend at LuLus Lounge. We stayed in the new Hotel side and from the first moment it was great. The valet was all smiles and helped with the smalll amount of luggage we had. When we got into our room I had to stop myself from jumping on the luxurious king sized bed! What a dream! Loved the Iphone music dock, nice to see those here same as the hotels in Las Vegas. Great service at Lulus lounge and I highly recommend the Chorizo Burger Bites! Amazing! Had the best sleep ever in the bed, just might have to buy one. Buffet breakfast was so tasty, be cafeful bacon lovers it's all you can EAT. Staff is friendly, food was fresh and reasonably priced and the rooms were so clean and nicely updated. My overall experiance was 5 stars, both my boyfriend and I had a fantastic time. Did not have a chance to visit the Absolute Spa or pool but is definitely on my list for the next mini vacay. Wish we could do it more often :)

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask missamyland about River Rock Casino Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland Monteiro, General Manager at River Rock Casino Resort, responded to this review
10 February 2012
Dear missamyland,

We are so happy that you had such a fantastic time at The River Rock. Are'nt the beds a dream! We actually do sell the beds on site so please contact us if you are interested? We are so glad to see that are friendly staff and delicious food will bring you back again. We do highly recommend the Absolute Spa & pool for a more relaxing vacation. Thank you again and we look forward to you staying with us again.

Kindly,
Roland Monteiro
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Ottawa
Senior Contributor
41 reviews 41 reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
“Great rooms and service”
4 of 5 stars Reviewed 4 February 2012

This resort is just minutes away from the airport and has a Skytrain station for easy transportation downtown. We stayed in a 2 bedroom suite. The layout was great with the bedrooms on opposite sides of the spacious sitting area. Each room had a tv and a view of the river. The bathroom was quite roomy and well appointed. It was one of the most comfortable hotel stays I have ever had.

I did not dine at the restaurants even though we had complimentary breakfast tickets. However, we had the most exceptional evening room service. Three meals, all perfectly satisfying. They clearly came from the main dining kitchen and my filet rivaled any I have ever eaten.

Staff members were courteous and eager to help. Check-in was fast and the receptionist was prepared with answers for all of our questions. When our room service arrived the attendant was quite willing to return with any extras we might have needed. The bar and casino attendants were similarly helpful.

We booked our stay same day by signing up for I Prefer and were very grateful for our complimentary bottle of wine.

There were some negatives. Although there are plenty of parking spots, you have to walk the entire length of the casino. I also wasn't enamoured with the casino layout. There were plenty of tables but I didn't recognize many of the games. Additionally, the poker tables were not conveniently located.

That being said, I would have no difficulty staying here on my next trip out west.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by bulroc for Richmond
Ask bulroc about River Rock Casino Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland Monteiro, General Manager at River Rock Casino Resort, responded to this review
6 February 2012
Dear Burloc,

I am glad you enjoyed your stay and thank you for your feedback. For any future visits, I want to let you know that we do have the one self-parking lot that is complimentary, a paid overnight parking in a secure lot as well as paid valet parking which does decrease walking time. Anytime you are in the casino or anywhere on property, our staff would be glad to direct you to a table of your choice or help you in any way possible. I am also very happy to see that you enjoyed your in room dining experiences. I will pass on your compliments to the team and our chefs.

Happy Travels
Roland Monteiro
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Vancouver, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Excellent”
5 of 5 stars Reviewed 3 February 2012

I have gone for special nights out a number of times at River Rock. I have had girls weekends, a romantice night or two and stayed before leaving for an early morning flight.

This place has always been a great experience for me and anyone I have gone with. The hotel staff are amazing and while sometimes there may be a line up, this is expected, Its a busy place, they have everything there. Hotel, casino, theatre and great resturants. I really like the live music lounge in the casino, great time and cool crowd.

If you have not stayed at the River Rock, do so, you will not regret.

  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Travel_Vancouver67 about River Rock Casino Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland Monteiro, General Manager at River Rock Casino Resort, responded to this review
6 February 2012
Dear Travel_Vancouver67,

Thank you for your review. I'm glad you enjoyed our live music, grounds, and rooms! Keep checking our website for upcoming performaces in Lulu's & our Show Theatre as this Spring we have some amazing performances. We hope to see you again soon!

Regards,
Roland Monteiro
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London, Canada
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
“Luxury meets convenience at River Rock”
4 of 5 stars Reviewed 2 February 2012

This was a great hotel! As you can see from the pictures the hotel itself is quite beautiful. The lobby is awesome, the outside is gorgeous, and the rooms are very nice. For the price I paid it was one of the best values I have ever experienced while travelling!

Aesthetics - Very pretty hotel. Tons of great picture opportunities. This hotel has a slight forest theme, with rocks and plants all over. The waterfalls outside the doors are awesome, and the main lobby door is a sight to be seen.

Parking - Lots of parking, but it is quite a walk to the room. This place is huge, and there is a large casino that shares this parking lot. The good news is the hotel has spots just for guests and there is never any trouble finding parking. Just be ready for a walk through the casino or around the side to where the rooms are located.

Service - GREAT staff. We didn't have too much interaction with the staff, but the brief encounters we had we found them to be very friendly and helpful. The cleaning staff as well did an awesome job.

Room - Very nice room! The beds were so comfy, the sitting area was big, and the details were well worth the price. The door between the sitting area and the bedroom was very cool. For the price we paid, we got amazing value.

Location - It's in Richmond, which isn't exactly walking distance to downtown Vancouver, but it is literally attached to a Skytrain station! The Skytrain is quick and fun. It takes you straight downtown. I would definitely stay here again because of how convenient the Skytrain was. There is also some stuff to do in Richmond. I would recommend the Asian market/festival that takes place in the summer.

Casino - Nice Casino. We didn't spend a ton of time here, but we did a little gambling and had lunch and it was quite nice.

Overall this is a beautiful hotel and I will strongly consider staying here next time I'm in Vancouver.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Aroc23 about River Rock Casino Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland Monteiro, General Manager at River Rock Casino Resort, responded to this review
6 February 2012
Dear Aroc 23,

Thank you for such a glowing review! We are currently in the process of upgrading all of our guest rooms so I am happy to hear you enjoyed our comfortable beds, refreshed esthetics & property upgrades. Our commitment is to provide superior products and services that set us apart from our competitors and we appreciate all the feedback you have provided.

We look forward to having you stay with us in the future.

Regards,
Roland Monteiro
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Additional Information about River Rock Casino Resort

  • River Rock Richmond
  • River Rock Casino
  • River Rock Hotel Richmond
Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Price range (per night):* INR7,635 - 16,608

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