We stayed in the hotel a few times.
BAD:
1. The receptionist certainly was not pleasant and welcoming, but rather strange and rude at moments. We aways had to wait quite a bit to service the customers. He might be a great person, who just doesn't like his job, I don't know.
2. There is no WIFI available in the rooms and the receptionist always provides the same inadequate response that it is not working for some reason.
3. The charged us $22 for the child, after the fact, without any notification, although we booked thru Southwest, all of us were at the reception during the registration; and there was no indication of such a charge anywhere during that process. So, be aware. I sent them a note about that and will update if they respond.
GOOD:
1. The hotel is conveniently located next to Applebee's, shops and the casinos.
2. The interior is IKEA style, reasonably fine looking.
3. TV and other amenities are OK for such a hotel, overall, normal.
- Highland Hotel Lake Tahoe
