“I was accused by their manager bcz of pointing on carelessness of receptionist!”
Hotel is basic, good for the price of 55$.
Has a small kitchen, which is great especially in winter. They should buy new towels though, bcz the one that they give u looks old. It is very cold in the bathroom, bcz they dont have any kind of heater there.
Breakfast is included but it is sooo basic:( would recommend them to add some eggs, bacon or salami, cheese or at least smth. And the most important, the receptionist responsible for filling out food during breakfast time, should pay at least some attention to it, bcz I had to ask and tell her that u ran out of this or that, she just couldnt care less about it. And more to it, as I understood she complained to the manager that I was demanding smth from her. And than he called me, asking what problems I had during breakfast (frankly it was the least thing on my mind by that time), saying he wants it to be right for his customers, but at the same time he said that he was told that I was agitated (I wasnt) and he repeated this word to me min 10 times during our 2min conversation, I was stunned!, basically he was accusing me that his receptionist was careless. And if before the conversation with him I was thinking to stay in this hotel again, so after it I didnt have those thoughts at all.
And next day it was better at the breakfast was, they ran out only cheese (the only one that they have there), so she noticed it, may be after 5min. But she even didnt greet us or say hello, she was avoiding me. At the same time having chat with some other guests.
Room Tip: Very close to Gandola.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Thanks for your honest review, we are very sorry about what happened to you. We are committed to improve our customer service day by day. Please let us know how we can get back your patronage.
Thanks.
Warmest.
Ruben Z
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC