The week here to ski at Heavenly felt like a second honeymoon! We had a great room, and I especially liked being able to say "no, thanks" to maid service daily as we didn't need it. We are kind of neat anyway. We just hung the "do not disturb" card on the door handle daily until mid-week. She cleaned and then we hung it again the rest of the week.
The pool and hottub were most welcome - used them daily. The fitness room was also nice and handy but never used - no time. The Manager's reception daily was over the top with free liquor and snacks daily. All wait staff most friendly especially if you collected your snack and beverage containers on one tray and set them near her cart.
The valets handled our skiis in a locked room next to concierge. The front desk outdid themselves copying the ski trail report daily for our needs, changing a large bill to smaller bills, answering questions. They couldn't have been more friendly/helpful.
I can't wait to return next year!

Everyone is extremely friendly. But the little things are making me re-consider ever returning to this hotel. The cleanliness of the rooms is sub-par for a Hilton property. Dirty shower door rails (not sure what it was, but it was disgusting). At 7:30 in the morning, neither myself nor my colleagues had hot water in the showers. Little touches were missing. Like having a nice flat screen tv in the "living room" area, but an old tube type TV with an extremely poor picture in the bedroom. And not replacing the water bottles in the room.

very good hotel, next to the heavenly gondola, nice rooms, nice on site restaurant and manager happy hour with free drinks and snacks is a nice touch.

The room was particularly gloomy, due to the deployment of low energy light bulbs coupled with the lack of natural light.
The wardrobe doors were of the old mirrored sliding type with aluminium runners and a gold coloured aluminium handle attached to, and running the whole way down the leading edge of the mirror. The handle came away from the mirror at the bottom, leaving mirror leading edge, my spouse cut her hand on it exposed as sharp and dangerous.
Frayed carpet exposed sharp carpet grippers, a danger to tiny toes,
Stained carpets, cobwebs on the ceiling, chipped paintwork, unsecured vanity panel, old bedding, and a TV whose format provides an indication of the last time the room was refurbished>
I made continuous and repeated requests to make an appointment to speak to the General Manager about these things and the poor management of the hotel in general, sadly he chose not to meet or contact me. His management approach resounds throughout the organisation - very few members of staff really care too much about the guest experience.
The general hotel experience and room servicing in particular lacks any care, food not taken away and rubbish not emptied for three days!
Having bought into the Hilton brand at $300 per night I expected more, actually the plastic table cloths in the dining room tell the whole story.