Stayed here because it was inexpensive in the area I wanted to stay. I had not stayed at a Crossland Hotel before so really wasn't sure what to expect. I had some issues with the internet service that involved me having to work with tech support. I was not impressed with the tech support as it took them about 25 minutes to figure out the issue was on their side after having me make changes to my computer that were unnecessary. They normally charge for internet service but because of the issues they did not charge me for it. The beds were a little hard and the pillows were not very big. The towels were small and rough. The plus was it had a small kitchen area. Didn't use it except for the microwave but if I had stayed for more than one night would have been useful.

I can see why you would stay in this hotel: price is right, good location. But when we drove up, I was scared for my family! There were at least five people out on the balcony smoking, and I felt uncomfortable getting to our room. The stairways were not safe-feeling, and the garbage on the stairway was in dire need of emptying. The lighting outside was not welcoming. Once we were in the room, I felt fine. It reminded me of a Motel 6.

I would not recommend this for families. We stay in Spokane Valley often, and there are much better options there. We like the Holiday Inn Express or Oxford Suites.

Crossland is one of the Extended Stay America brands. It's meant for longer stays, though my friend and I stayed here for only a single night. The hotel is easy to get to from I-90, but isn't near any main attractions. It's less than a 20 minute drive to downtown, however.

The room itself was pretty typical of other hotels at or above this price range. Because this is a hotel designed for longer stays, it doesn't have the extra frills like room service, fully daily housekeeping, continental breakfast, a hotel shuttle, or shampoo. That's right--you'll have to remember to bring your own shampoo. If you forget, I'd suggest walking to the grocery store across the street instead of buying it at the hotel.

Check-in process was smooth. I requested a top floor room (I've suffered through many incidents of people "bowling" above me). We arrived 15 minutes after the hotel's stated check-in time of 3pm and were told that there was only one room open on the third (top) floor. The on-duty manager said he needed to double check the room for cleanliness and readiness. However between answering the phone and helping out the clerk who must have been new (she was still learning the hotel's room management software) he never made it up. The room was ready anyways.

The second and third floor are accessible by three stairwells or an elevator. The hallways to the rooms are outdoors--typical of hotels in Eastern Washington (to save on heating and cooling costs). The stairwells are enclosed (but did not appear to be climate controlled). I really appreciated that the stairwells required keycard access, making it difficult (but not impossible) for non-guests to access the upper floors.

The kitchenette was equipped with a sink, mini-fridge, microwave, and stove top. An oven or dishwasher would have been nice for longer stays. A few plates, bowls, cups, and some silverware are provided. They appeared to be clean. A packet of dish soap and a dish towel was provided.

The bathroom, while small, was adequate. It was clean with no signs of mold. Water pressure was adequate.

Wireless internet is available for a charge of $4.99 per stay. A public library a few blocks away offers free WiFi.

Noise was not an issue during our stay.

Laundry facilities are provided. It'll cost you four dollars in quarters to wash and dry. The laundry room also has Coke and snack vending machines. A few toiletries and detergent are available in the vending machine.

Overall, this is a great place to stay on the cheap. You're basically renting a studio apartment. It's a 30-45 minute bus ride to the heart of Downtown Spokane, and there's a grocery store across the street. A few restaurants are within walking distance.

We booked this hotel for a one night business stay. The price is very appealing... arriving at the hotel you soon realize that people rent the rooms . The lady at the Front Desk was very helpful at check in. They had originally put us in a double bed for just the two us. When we arrived at the hotel they switched us from a double to a queen. They failed to mention that it was a handicapped room and the shower had a bench in it. The room was out dated, we then pulled the covers of the bed back and the bottom sheet had a two huge stains on it. We immediately went to the front desk and let them know what was going on... it was at that point that the lady at the front desk "rolled" her eyes and said, that she would put us in room 202, I shot it down and said, we would rather just check out. She made the balance zero and we checked out. We will never go back to that hotel... totally false advertising!