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Crossland Spokane – reviews, photos

2.0 of 5
12803 E. Sprague Ave., Spokane Valley, WA 99216
Hotel amenities
Crossland Spokane
Crossland Spokane
Crossland Spokane
Crossland Spokane
Crossland Spokane
Crossland Spokane
Ranked #10 of 11 hotels in Spokane Valley
3.0 of 5 stars 18 Reviews
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18 reviews from our community

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Traveller rating
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Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
“No frills, good value, less than ideal location”
3 of 5 stars Reviewed 14 April 2011
2
people found this review helpful

Crossland is one of the Extended Stay America brands. It's meant for longer stays, though my friend and I stayed here for only a single night. The hotel is easy to get to from I-90, but isn't near any main attractions. It's less than a 20 minute drive to downtown, however.

The room itself was pretty typical of other hotels at or above this price range. Because this is a hotel designed for longer stays, it doesn't have the extra frills like room service, fully daily housekeeping, continental breakfast, a hotel shuttle, or shampoo. That's right--you'll have to remember to bring your own shampoo. If you forget, I'd suggest walking to the grocery store across the street instead of buying it at the hotel.

Check-in process was smooth. I requested a top floor room (I've suffered through many incidents of people "bowling" above me). We arrived 15 minutes after the hotel's stated check-in time of 3pm and were told that there was only one room open on the third (top) floor. The on-duty manager said he needed to double check the room for cleanliness and readiness. However between answering the phone and helping out the clerk who must have been new (she was still learning the hotel's room management software) he never made it up. The room was ready anyways.

The second and third floor are accessible by three stairwells or an elevator. The hallways to the rooms are outdoors--typical of hotels in Eastern Washington (to save on heating and cooling costs). The stairwells are enclosed (but did not appear to be climate controlled). I really appreciated that the stairwells required keycard access, making it difficult (but not impossible) for non-guests to access the upper floors.

The kitchenette was equipped with a sink, mini-fridge, microwave, and stove top. An oven or dishwasher would have been nice for longer stays. A few plates, bowls, cups, and some silverware are provided. They appeared to be clean. A packet of dish soap and a dish towel was provided.

The bathroom, while small, was adequate. It was clean with no signs of mold. Water pressure was adequate.

Wireless internet is available for a charge of $4.99 per stay. A public library a few blocks away offers free WiFi.

Noise was not an issue during our stay.

Laundry facilities are provided. It'll cost you four dollars in quarters to wash and dry. The laundry room also has Coke and snack vending machines. A few toiletries and detergent are available in the vending machine.

Overall, this is a great place to stay on the cheap. You're basically renting a studio apartment. It's a 30-45 minute bus ride to the heart of Downtown Spokane, and there's a grocery store across the street. A few restaurants are within walking distance.

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  • Stayed April 2011, travelled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sandpoint, Idaho
2 reviews
1 helpful vote 1 helpful vote
“Disgusted upon arrival!”
1 of 5 stars Reviewed 25 March 2011
1
person found this review helpful

We booked this hotel for a one night business stay. The price is very appealing... arriving at the hotel you soon realize that people rent the rooms . The lady at the Front Desk was very helpful at check in. They had originally put us in a double bed for just the two us. When we arrived at the hotel they switched us from a double to a queen. They failed to mention that it was a handicapped room and the shower had a bench in it. The room was out dated, we then pulled the covers of the bed back and the bottom sheet had a two huge stains on it. We immediately went to the front desk and let them know what was going on... it was at that point that the lady at the front desk "rolled" her eyes and said, that she would put us in room 202, I shot it down and said, we would rather just check out. She made the balance zero and we checked out. We will never go back to that hotel... totally false advertising!

  • Stayed March 2011, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Senior Contributor
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Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great value, very quiet, very clean, very convenient”
5 of 5 stars Reviewed 3 January 2011

Unbelievably good value at $49.95 + tax. We feared for the worst in selecting the lowest-priced option, but the bed (extra firm, which we liked), room, little kitchen (two burners, sink, microwave, refrig) with pots, pans and utensils far exceeded our expectations, The rooms are set well back from the busy street, and our rooms around the back were extremely quiet --- even on New Year's Eve! Recommended very very highly.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask R0adTripper66 about Crossland Spokane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina Golden, Manager at Crossland Spokane, responded to this review
28 January 2011
I would like to personally thank you for taking time out to write such wonderful things about your experience at Crossland Spokane - Valley. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
British Columbia
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed 12 June 2010

Great sleep. Away from home for 19 nights and this place has the best sleep one could have

  • Stayed June 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 21226 about Crossland Spokane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington
1 review
“Absolutely perfect for cost, service, location, and comfortable too!!”
5 of 5 stars Reviewed 23 February 2010

My family and I stayed at Crossland in Spokane, WA and it was great!! The only unfortunate thing was that we only had planned to stay one night, so we didn't get the chance to use the fully supplied kichenette. We were doing some shopping and decided to stay the night since we are not from Spokane. I looked for something cheap, and when I found this place with a VERY LOW price, I grabbed it without knowing what I was getting. Well to my greatest satisfaction, Crossland was more than I expected. The customer service was excellent, they were very friendly and helpful. The rooms (I got two) were absolutely perfect! The space, the cleanliness and the kitchen (that was fully supplied with everything you would need to make coffee, cook, wash your dishes, keep your food cold, and use the microwave too!) was beyond my expectations!! I was so happy with everything at Crossland, the next time I need to stay in Spokane, I will definitely be going back to this place!! (don't rely on the pictures that are posted on the internet-they do not give it the justice it deserves!)

  • Stayed February 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Crossland Spokane

  • Extended Stay America Spokane
Address: 12803 E. Sprague Ave., Spokane Valley, WA 99216
Price range (per night):* INR2,913 - 3,753

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