From the time we checked in, during our stay and checked out. The staff and management were wonderful and very helpful. We stayed in the palace, the room was lovely and clean. The pool was nice and refreshing when the temperature was 37! Breakfast was fantastic and the staff were always on hand if you need anything extra! We had an evening meal in the restaurant, first class chef deserve the Michelin star. We will be back in September.

A fine hotel. Difficult access, due to works.
The breakfast was OK.

This 4* hotel is a renovated Palace in Lousã (Meliá Boutique). The bedrooms are much smaller compared with what you may think when you see the website photos. It also looks as an independent building but it is a House Palace stacked to other houses downtown. The views are fine but not unique as you may think when you see the web site. Product is fine but service attitude is very but from my understanding.

I'm still not sure if they have or not Room Service but I left the hotel with the impression that they said that they do not have Room Service because they were too busy into the restaurant at Easter time. By the way inside of the elevator says they have Room Service and it is also a kind of service you expect in a 4 stars hotel, at least around 21:00 h.(not after 23:00 h).

In this occasion we stayed at the hotel with 2 children (2 and 4 years old). We requested Room Service when we were already in the bedroom with pyjamas and children very hungry (we already had requested Room Service possibility upon c/i without any problem). Later on when I called them to request our dinner they said to us that they do not have this service but after insisting that we were in the bedroom already with pyjamas they finally sent us (exceptionally) 2 soups for children (the unique positive thing that day). With no choice I had to go to the restaurant to order our dinner from the Restaurant Menu and a gentleman informed me that any delivery to the bedroom had a fee service of 7,50 € above menu prices.

I still do not understand why a 4* hotel with a fine restaurant is not capable to offer a telephone suggestion for dinner to be served into the bedroom if needed as it was these case. Do they realise that a hotel is a service company? Are they doing well? M’I wrong? Decide yourself…..

The Hotel is really very good but as some improvements it could use.
The view isn't great from all the rooms so be careful with your choice. Some areas needed some work.
The staff is great.
Although the hotel is not excellent the restaurant is. Great service but specially great food. Portuguese food with a twist!
Inadmissible now a days, specially in a 4 star hotel, there was no free internet.