Sukantara is a place to recommend - given you want something out of town and on the hillside. It's a beautiful area with opportunities to exploit. Make sure that you book a driver to your trips.

The food is good but with limited options.

If you are scared of spiders and the likes I would recommend you to choose an international hotel - but then why go to thailand for that ?

The service was very good.

Beautiful location with amazing views of waterfall. Facilities a little run down and feels as though the sparkle has faded somewhat. Even with the location, isn't good value for money given the state of the rooms (old sheets/two uneven single mattresses joined to make a double).

We stayed here on a 2 nights package for our wedding anniversary. We stayed in the Panorama Deluxe incl breakfast, one evening Kantoke meal and a 2 hours trek to a nearby village (not Karen Village). We did not feel that we received value for money after paying THB$12,000 - approx US$198 per night. We have been to Asia and Thailand on a number of occasions in Chiang Mai, Phuket, Bangkok, Pattaya and felt that this hotel lacks the high quality standard of accommodation and customer service that we have experienced and become accustomed to in Thailand. I would give the accommodation a 3 star, after all you don't expect to find cracked glass and walls, peeling paint, dirty curtains and little attention to detail in a 5 star hotel. These flaws will not be seen in a superior bed and breakfast in Chiang Mai. Below is a list of the pros and cons based on our experience.

Pros:
-beautiful waterfall and garden setting especially at night
-lovely fresh flower bouquets in room on arrival
-bottle of bins 2 wine on arrival (cost approx US$20 at the supermarket)
-reasonably priced food
-lovely candlelight Kantoke dinner overlooking waterfall
-huge bathtub in room

Cons:
-Beware: the hotel charges THB2000 for return transfers from the airport. We arranged transfers for THB1000 half the price when we got to Chiang Mai airport.
-Cracked window, peeling paint, dirty curtains, dark room, tacky bathroom, furnishings in the room were below the standard of a 4 star much less 5 star (see photos attached).
-Lack of attention to detail. Friendly staff but lack customer service training. One eg - during dinner we asked one of the waiters to open a bottle of wine for us. He did so and placed the bottle on the table without pouring the wine in the glasses for us. This will not happen in a 5 star hotel/restaurant. Another eg - we called reception to let them know that there was no electricity in the room. Problem was sorted in about 5mins after they put the generator on but we never received a courtesy call to ask whether the lights were back on/or if all was fine.
-Husband found an insect in his glass of fruit juice during breakfast
-Cost of foot massage in Chiang Mai city THB$150. Cost of foot massage at this hotel's spa approx THB$1200
-No assistance with transferring luggage on check out
-Painfully slow wifi

Finally, we had a perfect stay at Aruntara resort in Chiang Mai prior to staying at Sukantara and would definitely recommend Aruntara for a superior 5star quality at a fraction of the cost.

I was so excited with the idea of staying in a luxury eco-tent over a waterfall. The pictures made the hotel seem so tranquil and peaceful, but in reality it was isolated, empty. It felt like you were a prisoner to the hoteliers for food (which was not all that great), entertainment (DVDs) and transport, and they could charge whatever amount they wanted. Chiange Mai, city center was more than an hour away and we had to depend on our hoteliers for everything.

The eco-tent would have been lovely if it hadn't rained the whole time we were there. We ended up getting holed up in our room as we tried to stay dry. The bedroom was nice and it felt luxurious, but the bathroom itself was scary because rotted wood would fall on the floor and bathtub, rain would drip into the room, there was hardly any light and windows wouldn't shut, thus allowing bugs to get in.

The spa and the hotel were overpriced. We were glad to experience the stay for 2 days but were looking forward to head back to civilization into the heart of Chiang Mai.