Stayed one night at end of October. We were offered an upgrade but since we were only going to stay there a few hours before moving on we kept the less expensive room. Upon entering room we found a major flood in the bathroom, beginning to enter the bedroom. We went to front desk to ask for a new room. Yossi, the manager exchanged words with the desk clerk in Hebrew, not knowing that we understood, and then told us he had no other rooms (5 minutes after we were offered the upgrade). We let him know that this was unacceptable, he became nasty and begrudgingly told the clerk, again in Hebrew, to give us the upgraded room. He stormed away without a word. We have traveled to Israel many times and have never ever been so rudely treated. Next day we e-mailed the manager of the property and received a form e-mail response thanking us for the feedback.
- Hagoshrim Kibbutz Hotel
