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Hacienda Temozon, A Luxury Collection Hotel – reviews, photos

5.0 of 5
KM 182 Carretera Merida-Uxmal | Temozon Sur, Temozon 97825, Mexico
Hotel amenities
Hacienda Temozon, A Luxury Collection Hotel
Ranked #1 of 2 hotels in Temozon
4.5 of 5 stars 95 Reviews
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95 reviews from our community

    Trip type
Traveller rating
    65
    15
    6
    8
    1
Date Rating
Paris, France
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Even better than the pictures! Elegant & relaxed”
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

Our stay at Hacienda Temozon was simply perfect. Three nights in two different rooms, both of which were amazing - a double with two queen beds and a king with a terrace and huge stone bath outdoors. Both rooms were simply and elegantly furnished with amazing bathrooms. All rooms feel secluded and you hear no noise around you. The Hacienda and its grounds are beautiful, really respecting the original character of the buildings. They have also maintained some original machinery from the days of the sisal plantation in the gardens and the spa house... very interesting. The pool is really enjoyable, we had several excellent meals in the restaurant and the hotel is within driving distance to several sites like Merida and Uxmal.

The best feature was the service - nothing was too much for the staff and they sought to make everyone's stay perfect. They organized a romantic candle light dinner in the garden one night near the pool, far from the restaurant and other guests (even when the hacienda is full, it feels very intimate and private), as well as a luxurious outdoor bath with candles and rose petals. There is a charming tennis court kind of in the middle of a jungle, and spa (didn't try it) and several walking paths.

The restaurant was excellent and although the menu isn't super extensive, there is enough variety for three nights of dinners.

Overall the highlight of our 9 day trip to the Yucatan and a great base for exploring the west of the peninsula!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Paris75009 about Hacienda Temozon, A Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHaciendasLC, General Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review
12 January 2012
Dear Paris75009,
Thanks for choosing Hacienda Temozon during your 9 day trip in Yucatan. We love to hear you enjoyed your stay and appreciate very much for write this beautiful review describing your experience. Hacienda Temozon is your home as well as the other Haciendas we manage, so please contact me if you or your relatives and friends would like to visit us.
Best regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Simply magical”
5 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

I was delighted to be able to spend three incredible nights at this special place. To begin with, the hacienda itself is absolutely stunning. We loved the way that the Starwood Group was able to preserve the history of the property and combine it so gracefully with all the comfort and elegance we've come to expect from the Luxury line. Every day it felt like we were waking up to some lovely fantasy, steeped in tradition but also delightfully modern at the same time. And then there was the staff: Everybody was so friendly and helpful! We never felt intruded upon but always well take care of. And it was a real treat to be able to join the staff for the celebration of the Virgen de Guadalupe festival and holiday. It was a stay we will always remember!

Room Tip: For a truly special experience, request a room with a private veranda and outdoor tub. Upon request...
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  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Solomon G about Hacienda Temozon, A Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHaciendasLC, General Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review
12 January 2012
Dear Solomon G,
I'm so happy to read you participated in the Virgen of Guadalupe festival, we work very hard to keep and rescue the traditions and we love to share it with our guests. The staff at Hacienda Temozon is enthusiast when guests participate on these activities so thanks for being part of it.
Thanks for choosing Hacienda Temozon and thanks because your comments help us to inform to other travelers of the experiences we offer.
Best regards,
General Manager
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New York
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“A wonderful stay in the Yucatan”
5 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

Had two wonderful nights at the Hacienda Temozon. They have done a beautiful job of restoring (not ripping out and replacing) the hacienda. Our room, a standard room was quite large and comfortable. While i very much respect the desire to keep the old and update it, a few comfier chairs and some updates in the bathroom would be nice - but these are very small inconveniences at beautiful property. We had a special dinner for my partner which was lovely - set on the grass, overlooking the terrace of the hacienda. The staff was also great, particularly Cesar who gave us a wonderful tour of the history of the hacienda. I would highly recommend! It's an easy 40 minute ride to Merida and other local Mayan ruins. That said, be aware that this is in the middle of the country - not much more around so dinner on the property is a must. That said, the food (not cheap but not outrageous) is quite good. By all means go and experience this wonderful hacienda in the Yucatan Peninsula!

Room Tip: The standard rooms are very nice and large. Splurge on a suite if you can!
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dbeals about Hacienda Temozon, A Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHaciendasLC, General Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review
12 January 2012
Dear dbeals,
I want to thank your for writting this review about the Hacienda. Cesar was very happy to give you the tour and explain the history about Hacienda Temozon. We really hope you enjoyed your dinner, and are sharing your comments with our food and beverage manager for taking actions.
Best regards,
General Manager
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Vancouver
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Unique and Wonderful 3 Night Stay in Hacienda Temozon”
5 of 5 stars Reviewed 26 November 2011
1
person found this review helpful

Both my wife and I travel extensively for work and pleasure all over the world and we both agree that this was one of the most, if not the most enjoyable hotel stay we have ever had. We found the staff very friendly and attentive even though some spoke limited English. Apparently the Property always tries to hire locally, which we fully support. We enjoyed the the opportunity to work on our limited Spanish skills. Upon checking in we were upgraded to junior suite because of my SPG Platinum status. It was a beautiful room that maintained all of the "orignal Hacienda charm" that we were hoping for and more. Along with that were some less than modern attributes such as doors that do not fully seal out some of the interesting insects, but since we are used to tropical environments we were not overly alarmed and turned on the AC at night to ward off insect bites. Don't get me wrong, there were very few insects in the room. We ate at the restaurant for all of our dinners and 2 of our lunches. The service was very good and the food was well prepared and tasty, especially after spending 2 weeks in Merida beforehand. My only complaint was the price of drinks: Mx$ 1,300 for a Marguerita and Mx$ 650 for a cerverza!!
For us the highlights were:
- the staff
- the character of the property and the traditional look of the rooms
- the privacy - 8 of the 28 rooms were occupied when we were there
- our private excursion to swim in the cenote - one of the most memorable!
- special treatment in the restaurant; every dinner they provided " free sample " appetizers and desserts
- sundowner drinks on the front veranda
- proximity to Uxmal and Merida
- the Property's social and environmental policies
- How they handle customers - we had a minor incident on the last night when the there was a miscommunication and the maid forgot to provide turndown service. The next day we got apologies from both the GM and HK Mgr, in addition to getting comped for a USD$80 dinner from a previous night! this was totally unexpected for what we thought was aminor over-site.
Overall this was one of our top travel experiences, which is saying a lot given our global travel over the past 30 years.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Allen about Hacienda Temozon, A Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHaciendasLC, General Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review
28 November 2011
Dear Allen,
We are very glad to know you are recommending Hacienda Temozon as "one of the most, if not the most enjoyable hotel stay we have ever had", we are working very hard to achieve our guests expectations so this comment encourage us to keep working hard on it.
In regards to pricing, we are already working with our F&B Director to review our prices and he told us that a new pricing structure is coming for mid December, so thanks for your comments about it.
We are very open to hear comments and suggestions to improve, we look forward to welcome you or your friends and relatives in a near future.
Best regards,
General Manager
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Barcelona, Spain
Top Contributor
50 reviews 50 reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Luxury experience at the colonitzation time”
5 of 5 stars Reviewed 20 October 2011

Living in this hacienda is the perfect combination between a luxury hotel and a traditional experience. You cant miss. However, its far away from town.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RickyJulia about Hacienda Temozon, A Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHaciendasLC, General Manager at Hacienda Temozon, A Luxury Collection Hotel, responded to this review
22 October 2011
Dear RJM1981,
Thanks for post this review, "living" is a great word when describing your experience because is exactly what we would like our guests feel, the experience of live the Hacienda and go beyond that onlye choose it as a hotel.
I really appreciate for taking the time to let others know about your stay.
Best regards,
Karsten Lemke
General Manager
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Additional Information about Hacienda Temozon, A Luxury Collection Hotel

  • Hacienda Temozon Merida
  • Hacienda Temozon Hotel Merida
Address: KM 182 Carretera Merida-Uxmal | Temozon Sur, Temozon 97825, Mexico
Price range (per night):* INR7,133 - 21,010

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