Dearj4s, your "review"has been brought to my attention and I thought it was appropriate to present events in a more accurate timeframe.
Your booking for a double en suite room for the night of Sunday the 26th of June made via laterooms was received on my fax at 3.40 pm on Wednesday the 22nd of June.
Under special requests was the three words "late checkout Monday". As we could not accede to this request I immediately phoned the mobile number supplied ( call time 3 50pm) which went to voicemail and I left a message that we could not offer a late checkout and if it was critical to your booking you needed to cancel via laterooms.
I heard nothing from you on Thursday the 23rd, or Friday the 24th, or Saturday the 25th and therefore kept the booked room available for you.
On Sunday morning at approximately 9.15am I received a call from laterooms to inform me you wished to cancel the room booked for that day.I told the laterooms representative that if the room had been cancelled at any time upto and including Saturday I would have forgone the cancellation fee as per my conditions which you agreed to when making the booking but a cancellation at this extremely late juncture left me with little opportunity to relet the room which as I only hae six represents a loss of one sixth of my income.
I told the laterooms representative that you could take up the room as per your booking, or if I was able to relet it there would be no charge, or to pay a £25.00 cancellation fee to break the contract between us.At 10.13 a cancellation notice from laterooms arrived informing me you had decided to pay the cancellation fee.
I note in your "review"you say you ony picked up the voicemail the before the date of the booking ie on Saturday, but although not being able to checkout late on Monday was obviously critical to your booking you chose not to contact laterooms until the morning of your expected arrival, thus giving me scant opportunuty to resell the room.
I also note you give as the reason for your request that your wife "was due in hospital for and appointment and needed to rest prior to this time", unfortunately the only information in my possession was the three words in the faxed booking confirmation "late checkout Monday" to which I responded immediately, I am not privy to the telephone conversation or conversations you had with laterooms on the Sunday the 26th of June but in the three telephone conversations I had no reason was given.
Finally j4s you must understand that when you enter into a contract there are responsibilities on both sides , imagine how you would have felt if I phoned you no the Sunday to say I did not have a room available for you! You would quite rightly have said you had my details why did you not contact me when I booked to say there was a problem, likewise if your request was so critical to your booking why did you not phone me or fax me or e mail me to confirm you could book out late?