I took my daughter for an open day at Canterbury university so thought I would try Travelodge!
Booked the weekend before and paid Cancellation insurance because we were travelling from South Devon and were worried about the snow and ice conditions at the time.
However, when I enquired about cancelling the night before travelling, I was told I had a "Saver rate" and the insurance would not be valid and that I should contact Head Office whose address is unsurprisingly "Sleep Hollow" in Bucks.
Customer service would not answer the phone, (On a friday!) and reception promised to get them to ring me which never happened. I eventually made a decision to go and arrived in Canterbury after a 6 hour trip.
On arrival the male receptionist was very helpful and supplied extra bedding and tea making supplies. The room was sparse and the bathroom was not very clean. It was -8 degrees outside and the heater took about 3-4 hours to heat up the room.
Should have stayed at the Holiday inn on the other side of the road! - Never again!
- Travelodge Canterbury
- Travel Lodge Canterbury
- Canterbury Travel Lodge
- Canterbury Travelodge