spent christmas at pontins hemsby in club chalet which was spotless on arrival, entertainment out of this world,friendly bluecoats and the christmas dinner was wonderful, prefer pontins to haven any day

Stayed here for a Scooter Rally for a long weekend. What a big dissapointment for what was a great weekend. We had a `top of the range` chalet. The overwhelming stench of cat wee was in every room. When going to see the live bands in the club roomsI was advised to hold my nose, what an understatement, I wish I had lost my sense of smell. I could only describe it as a mixture of vomit and again cat pee. Even the supermarket on site had the same smell so it couldnt be blamed on the carpets.
A friend of ours stayed in a basic chalet. He had to carry his valubles with him as a swift kick would have broken the flimsy door lock. He had to sleep in the lounge as the bedroom was so damp.
Thankfully we were only on site to listen to the music and see the scooters. If I had booked a family holiday here I would have demanded my money back and gone straight home. Must be the most shabby, dirty, smelly site I have ever been on.

I thought I'd treat my granddaughter to a weekend at Pontins.We set off in great mood, only to be dissappointed on arrival. It looked so old and shabby. The carpet on the floor in our budget accom .was filthy,furniture was shabby and smelly.We decided to try to make the best of it, but came home early really dissappointed with our lot.I will never ever go there again and also will avoid other Pontins sites incase they are the same.Two very unhappy campers!!

please if you read this review take notice... DO NOT GO TO PONTINS HEMSBY BEACH!! we booked through the sun newspaper and wish we haden't. it was without doubt the most disgusting place i have ever stayed... the sheets had labels on saying " raf wittering" the pull out bed was ripped, torn and badly stained, the bath was prehistoric and a £100 upgrade meant getting a toaster and microwave!!! you could not book in until 4pm so your first day is wasted, all of the furniture was broken and all in all it was like a bad carry on film.we have been to hemsby on long weekends for many years because although we go abroad a lot we still like our child to have a traditional british holiday, and we have stayed in many traditional chalet parks but nothing like this, it is not fit for human beings, i have a springer spaniel and would be reluctant to let her stay there.