As a Christmas present to my wife I booked 2 nights away in the New Forest. We took our two young children & two small dogs. I won't be allowed to book hotels again. We had a Basil Faulty 18 hour stint- as did most other guests.
The hotel is tired & not anywhere near as sharp as the website suggests. It is certainly not luxury as the webiste suggests. However my wife kindly forgave me for this until 6am the next morning, when the fire alarm went off - all out! 20 mins or more later stood in January conditions the guests turned the alarm off & managed to wake the owner in a near by house. Rather than take control of the situation or apologise properly he seemed disgruntled.
For the next 90 mins we froze in our rooms, until at last the heating went on at 8am, when the staff turn up. At 9.30 I saw two guests walking out of breakfast, having waited for an hour for a cooked breaksast, only not to receive none. The chef hadn't turned up. I don't blame him.
That was the final straw for us, but just in case it wasn't our shower was so hot it could have cooked a sausage- 90 degree's and no way of cooling it down.
We left. I let them keep my deposit, but that was galling.
We found a Best Western up the road and it was like heaven - never thought I would say that!
I rarely if ever complain, I always search for the positive in people & situations, but this one took the buscuit. From now on, I will read Trip Advisor.
Be warned.
Room Tip: Your best bet is the Best Western!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
Thank you for taking the time to comment and we can only apologise unreservedly for the disruption caused to you and your family, as well as our other guests that had to endure the early morning fire alarm. The fact that our breakfast chef chose that morning (of all mornings) to be late created a challenging environment that tested all of our resolve. We can assure you that we take our responsibilities as hoteliers very seriously, especially in regards to fire, as a result of this disruption we have fine-tuned our procedures to ensure our guests are never inconvenienced in this way again. We endeavour to provide a comfortable, safe and trouble free environment to all our guests and are sorry you and your family were disappointed.
We would like to say a huge thank you to all our guests for being so forgiving in giving us the opportunity to try and make amends over the rest of the weekend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC