Where to start ... Arriving at the hotel no one was waiting for us or helping with our bags. At the check in nobody guide us to our room, they only indicated the path ...
Once in the room, you could see the lack of maintenance of it, stained sheets and towels, the jacuzzi was dirty, we were able to feel the springs of the mattresses, pillows had mold, and we heard everything going on in nearby rooms.
At dinner we were told it was a la carte, and consisted of 5 steps (salad, ceviche, soup, main, dessert), my mother wanted to skip the ceviche but she was nott allowed and had to wait until all of us finished ours, in order to get the soup. The mains were disappointing, and it showed that each of them was reheated in the microwave.
The second night dinner was a buffet. There were 3 different options for dessert, I wanted to take a portion of tiramisu and a banana cake (portions were very small), so I thought that it would not be a problem if I take two. One of the waitresses came up to me and said “is not possible to take 2 desserts, how should we solved the problem?” I was 100% amazed at the lack of service and rude attitude, and did not think anything but return one of the desserts. When I left my amazement I decided I wanted to talk to the owner so I asked another of the waiters where he was, mean while the rude waitress came and said "tell him whatever you want, things here have always been and always will be that way ".... when I talked to the owner he apologized for what happened but nothing more. Not intended to offer us back the dessert that was taken away from us, not attempt to go further to try to improve our stay at the hotel, nothing....
Another thing is the beach, nobody ever informed us that it wasn´ts possible to swim in the sea in front of the property due the strong currents, the hotel did not have towels for this area and they had 3 chairs that are broken.
Feeling frustrated I wanted to change my hotel, and got into trip advisor web site to see other people's experiences, my surprise was that they had all loved the place ... I guess not attended by the rude waitress that we had, and are not very demanding in terms of cleanliness and comfort. Many times I wanted to approach the owner again and tell him the frustrations we had, but after his poor response to the complaint of the dinner I realized that he wasn´t going to do anything to make me and my family feel better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC