once again my return to the ponsbourne was welcomed by a friendly face again great room clean meal on the evening great fish and chips wrapped in newspaper with a nice twist on chips in a basket again friendly staff good service

My sister treated my husband and I to an afternoon tea here for my birthday as it was the place we had married. Very overpriced for a poor afternoon tea. The food and service were both a let down. There was no offer to replenish food, soft drinks were awful and where not replaced when we informed that they were flat with no taste.
After the somewhat displeasing service recieved on our wedding day not sure why we thought this would of improved! Not sure we will be returning for the anniversary as planned.

Stayed here twice with the company I work for as we have a contract with Ponsbourne due to our head offices being locally in Cheshunt. I have to stay again at end of Feb so IM hoping for improvements.
Heating in rooms both itmes was tempramental. The toolitries were a disgrace. Bright green slime and not even s shower cap or shower gel. This is basic in a hotel that is used regularly by business users.

The bathrooms oculd also do with a big scrub. My room was in the main house both times so havent checked out the rooms in the annex.
For the health conscious among us breakfast was ok but when I asked for skimmed milk the staff looked at me as if I'd asked for breastmilk.

The meetinroom facilities were however very good and well kitted out.Coffee stations were well stacked and I liked that fruit was available for elevenses and not just choccy biscuits.

Think the food needs work and the toilitries really need to change. Cleaning starr were pleasent but reception staff would do with cheering up.

Caught out by the snow on 4/2/2012 and after pushing or abandoning cars, our group of 30+ arrived late at the hotel and were greeted with a very warm welcome by Paul and his team. Their sense of hospitality that night was second to none even offering to help push cars out in the morning after serving a superb breakfast. Staff that couldn't get home stayed on and a their positive attention to our service made the whole experience very positive. This was the second time we have used Ponsbourne Park and I'm sure will be back in the future.