Recently stayed at the Sun Hotel for our anniversary. Paid extra to upgrade to the King size room. Bad mistake. The room was freezing and though we were given an extra heater the room never reached a decent temperature and on the final morning even the shower was cold. We were given excuses about the plumbing and power cuts but it didnt seem to affect any other rooms. When we asked for consideration of the extra we paid we were asked
" Why will that make you warmer ".
As other people have stated the hotel itself is nice though there are lots better in Windermere and Ambleside that dont incur a taxi or bus ride out of an evening.
Should have realised when we arrived in the rain at 2.40 and had to get in through a back door only to be told we couldnt get in the hotel until 3pm. Had the impression they would have left us in the rain if we hadnt found the back door. When we returned from an evening in Windermere on Saturday night at 10.15 we were astonished to find the hotel and bar all closed for the night.
The only good thing about the place was Jeanette behind the bar who was very helpfull.
Unfortunately she is let down by inept management who have little idea about the concept of customer service. Maybe we just got them on a bad weekend but you have been warned.
- Sun Hotel Troutbeck
