I stayed at the Crowne Plaza for 2 nights and had a very enjoyable stay. The hotel doesn’t really look all that impressive from the exterior, but I found the inside to be quite upscale for a Crowne Plaza. I felt that this hotel was above the standard of Crowne Plazas in the United States.
I don’t know much about Johannesburg and its various neighborhoods, but I liked the location in the Rosebank suburb. Although the hotel was somewhat gated from the surrounding neighborhood, it seemed like a nice enough area. The hotel is within walking distance of the Rosebank Mall, and I didn’t feel unsafe at all walking there at night. We walked up to the Grillhouse for dinner one night and enjoyed the dinner and mall. It also wasn’t far of a drive from the hotel to Sandton, which is perfect to do business in the area or enjoy the upscale shopping and dining there as well.
I was very impressed by the hotel as soon as I walked in. At check-in, staff members came around to offer a tray with complimentary drinks, which got our stay started well. The lobby is very modern, as is the entire hotel, but in a tasteful manner. There are lots of seating areas in the lobby, some raised, some sunken, and all with interesting furniture. It felt more like a lounge than a typical hotel lobby. There are a couple of enclosed seating “pods” that are popular, which I believe are associated with the lobby bar.
I had one of the standard rooms with two twin beds, and it was very nicely furnished. The rooms have clearly been recently renovated. They’re very calming, decorated mostly in white and gray, which I think gives the rooms a sleek look. The only odd decorating feature was the photo of a person’s shoulders and back above the beds. The bed was quite comfortable, and the bathroom had nice upgraded tile work and fixtures. My only real complaint would be that standard rooms are definitely on the small side, especially the bathroom. I found the bathroom to be very cramped, despite being nicely equipped. The rest of the room was also somewhat small, so you may want to upgrade to a deluxe room to get more space. The room also could have used more lighting and outlets. At night, it was quite dark, and it was hard to find unused outlets in the room to plug in just a phone charger.
We had breakfast each morning at the hotel buffet. The breakfast was generally fine, with good service, but I thought the food selections could have been a bit better. I thought the restaurant was trying a bit too hard to be fancy, when most people just want a basic breakfast. Maybe it’s because we’re Americans and not used to breakfast in Africa, but several people in my group commented that the breakfast buffet, despite having a lot of options, had very few basics that were appealing. The omelet station was always very crowded and slow moving, which eliminated that as an option when in a hurry. Overall, I would probably do breakfast here again, but it wasn’t my favorite.
I generally had good experiences with the staff at this hotel as well. I arrived as part of a group on a bus, and the valet staff immediately offered to unload everything for us and bring it into the lobby, which they did very efficiently. The same went for the valet staff at the end of the trip. They wouldn’t allow anyone to load the bus him or herself at the end. The front desk staff was also very efficient as well, so I left with a good impression of the hotel and its workers.
Overall, I was very impressed by the Crowne Plaza. I expected a decent hotel, but found one much more modern and plush than expected. The rooms were well appointed, albeit small, and the lobby made for a great place to sit and relax. The hotel staff and location were good as well, so I would recommend the hotel for sure. Small rooms and a breakfast I wasn’t crazy about wouldn’t be enough to keep me away from this hotel if I am ever back in the area in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 February 2012
Dear Valued guest,
Thank you so much for the most appreciated feedback that you have given us.
I am glad that you enjoyed your stay with us to the full. It is always great to hear when our guests gets the service and the product that the truly deserve.
I took it upon myself to share your great feedback with my team.
I trust and hope that we can welcome you back very soon.
Warm regards,
Allan Clingham – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC