The resort is nicely located near Grosseto (15 min) and the sea (20 min). Also all other main Tuscany 'must sees' are within 90 minutes drive. The location itself is a reconstructed old farm, turned into an apartment based holiday facility. The first thing we noticed is that the photo's on the website are too positive compared to reality. The rooms and apartments are smaller and less luxurious than we were expecting (based on the photo's). The apartments have a typical Italian basic decoration with a very very basic kitchen. You can prepare some meals, but only very simple ones. Also the fridge is too small for this climate and for 6 persons. Good thing about the apartment that it has adjustable airconditioning in all rooms and also free wifi (logging in each time is a bit of a hassle though, when it is for free, just put it open).
There is a restaurant next to the pool, which is open 4 nights for dinner and 7 mornings for breakfast. Breakfast was not included in our arrangement, so we used it twice. Breakfast in buffet style is typically South European, sweet soft roles & bunns, serial, fresh fruit. The North European traveler misses a variety in bread and toppings. So if it is included in your trip, it is ok. If you have to pay extra (like us) I think it is better you get some breakfast stuff at the supermarket.
We also went for dinner once, on the day of arrival. I guess all guest were thinking the same, as the place was packed (on the outside terras). There was a standard menu for the day, although you could order some dishes a la carte as well. The menu costed 30 euro's for 4 courses. For us (being experiences travelers and restaurant visitors) we have seen and tasted better. Especially in Italy, the land of fine food, expectations are always high. That expectation was clearly not met. Price/quality was off, for the same budget there is wide range of lovely restaurants at the coast to pick from, which we did... Also the serving of the coursed was very very slow, probably because of the full restaurant. All in all, we found the whole setting & experience amateur like.
General remarks: when checking in you need to SIGN the 'general rules & conditions'. In my 20+ years of traveling I have never had to that anywhere! When I asked why, they said they had bad experiences with guests! So guess how you think I felt :( Of course I signed it, but I did not give me a very hospital feeling, rather a feeling of distrust.
Although the owners and employee do their best and everything with good intentions, the treatment and how they behave towards guests is quite inside-out. Meaning that they take there own opinion/experiences/needs/challenges as the starting point for their solutions and propositions. I would really recommend to the owners to stay in their own apartments themselves for a week or so.. I think such an outside-in experience through the eyes of a guest of their Resort, would (hopefully) really contribute to improve this place. In the basis it is a very nice to stay, it is all the little agonizing things that will not make us come back. Then there are real resorts where everything is build around an ultimate holiday experience for their guests.
Good things:
- location
- pool environment
- airconditioning & free wifi
To improve:
- service approach
- don't make guests sign rules & conditions
- price/quality in the restaurant
- change the background pool music at night, 'best of Queen' for 4 nights in row is too much
