I recently had the necessity to spend 3 nights in Regina and of all the choices available to me I chose this property, a decision I now feel was a mistake. On all 3 nights there was no parking available with plug-ins for Hotel guests until very late (After 11pm 2 nights and Midnight one night) due to restaurant customers and Banquets being hosted at the property. This is Saskatchewan in December, overnight temperatures this weekend were between -25 and -30 Celsius, parking overnight without being plugged in is not an option and waiting until after midnight to park when I needed to be up at 5:00 am was not really an option either. When the situation was brought to the attention of the desk staff their responses bordered on the insulting. I was told that I could park on the service road, keep checking hourly until a spot freed up, or my favorite “Come back at the end of my shift and you can have the spot right up front where I’m parked, it has a plug in”. I spoke to the Manager on duty twice and expressed my concern with the situation and his response was basically that he was sorry but there was nothing he could do.

As a businessman and frequent traveler for both business and leisure I typically have 150 plus room nights a year in properties all across North America. Problems arise from time to time in business, how those problems are handled is what makes a company what it is.

Have stayed here numerous times over the last 6 months for business. One of the reasons is the price.....I guess you get what you pay for. At first I really liked it but it has worn off quickly. I am going to list the negative as I did not have many if any positives on my last stay.
> Twice they have had no reservation for me !! Sometimes our travel agents book the hotel ?? Why should that matter - I stay at umteens hotel in the year and NEVER have this problem.
> I travel alot so sign up for hotel guest rewards cards - SPG; Hilton ; Delta etc., No where on there website can you punch in your card number when reserving......you have to call the 1-800 # - I found out it gave me $1.00 off.......YES no word of a lie I got to save a buck to call their number and sit on hold !!! Unbelievable. Other than that it gives you nothing......unless someone can say otherwise. Yes I know they have their lucky 13 program also.
> Everything from view looks very nice etc., but the more you look in the rooms it was made extremely cheap.
> Rooms are always HOT!! It was -20 degrees outside and I had to open my window. I turned the thermostat off - it never changed for 3 days. I did not ask to move because I have never been there and the rooms were not hot.
> Poor housekeeping !! I usually buy bottled water. I forgot this time and was feeling a little sick and needed some water. I grabbed one of the glasses in the bathroom ( which I usually never do ) I looked at both of them. The first one was absolutely filthy and the second had someones lip marks on the rim !!!!!!! I never used either just used my hands. The next day I get back to my room and the cardboard covers are put on two new glasses in the bathroom ( so I think ) So I check and it is the exact same two glasses with the mouth/lip marks all over it......Absolutely disgusting !!!
> Small bugs crawling around the bathroom floor ?
> Pillows are brutal and so are the blankets / covers.

Yes ur right - I should not stay here then...... I'm not anymore.....next trip in the price range is the Holiday Inn Express.........or if I have to it will be the Delta going forward. I just try and not spend that much when I'm travelling with my company. If I was on my own it would be the Delta hands down !!!!

This place is fairly new---- give it a few years with the cheap workmanship in the rooms and it will be falling apart.

We've stayed at the Sandman before and really enjoyed our stay. Hence why we wanted to stay here during our wedding weekend, and told all our family and friends that if they could, get a room here too! In the end, we were quite embarassed to have suggested it.

I had family from the east coast book by calling the listed phone # to make reservations. Whoever was on the other end of the phone line never forwarded the information onto this hotel. Even though they are both considered working for the same hotel chain. They both answer to Sandman. So when my parents (parents of the groom) showed up to check in, the hotel staff had nothing. And they were not even willing to offer anything for the mix up until a manager walked over and asked if he could help with anything. Finally, he was able to arrange something and they got a room. He even gave them a better rate.........but on check out from the stay at the hotel, the front desk clerk said there was no comment on the file, so they were not going to be given any special rate. They actually began to argue with my parents. NO CUSTOMER SERVICE.

The beds are very comfortable. The rooms aren't bad, but they're dated, and could use an overhall, especially the wallpaper, and bed sheets/blankets. It just makes it look like a bedroom from 1930 something. But whatever. It doesn't effect your sleep.

There was one particular older gentleman who worked nights at the front desk. I've never met someone in the hotel industry that was as rude as him. Everytime he spoke, he was talking down to customers. The night of our wedding, when we returned to the hotel. A few of us were standing just inside one of the rooms on the main floor (in ear shot of him) and we had been there for all of 3 minutes, just talking, when he approached and said there's a problem and we need to go to bed. He would not discuss it, only direct us to bed. It felt like we were 12 yrs. old. This was my wedding night with family and friends that I hadn't seen in years. But he would not hear a word. Just kept saying we have a problem.

The hotel's saving grace is the Moxies restaurant in the parking lot. I think that's why people return to this hotel. It's in the East end of Regina where a lot of newer hotels are going up and I wish we had stayed somewhere else. We won't return, despite previous enjoyable nights here. Maybe someday when the staff know how to be polite, but it will not be any time soon.

First of all, I would like to express my gratitude to the staff of the Sandman Hotel Regina for extending, a consistently exquisite service of hospitality that could have only previously been imagined.

My stay began on the morning of Friday, September 17th and concluded on Monday, September 20th, 2010. After arriving in Regina from an exhausting three and a half hours of travel, understandably so, I was upset, tired and grouchy and I was certain that this would be the beginning of an inevitably horrible meeting-filled weekend.

Contrarily however, I was pleasantly astounded by the warmth, care and understanding of the staff of this hotel. My first encounter was with Sheena, the front desk attendant who ensured my suite was ready within a matter of minutes. She also went beyond her required duties to ensure that a follow-up call was placed within the first hour of arrival, to query my satisfaction of the room and its contents. I particularly liked that my room was adequately equipped with all the necessities for comfort, a solace of satisfaction indeed. As well, I couldn’t help noticing that throughout the hotel there radiated a certain quietness and contentment by both guests and staff alike. Though I had only been in contact with the front office departments within the hotel, the dedication of other departments such as housekeeping and maintenance were evident in the conspicuous cleanliness and organization of the hotel and its operations.

My visit culminated with a heartfelt face-to-face meeting with the General Manager who greatly expressed his interest in and appreciation for my views of the hotel. And it was at this point, and unknown to him, that a first-timer to his hotel became a committed and confirmed Sandman Hotel Guest.